Chapter 8
8-3
8.3 Error Table
8.3.1 Error Code List
0019-6284
* Codes represent the numbers that are displayed in DISPLAY in service mode.
If the same message is displayed when the printer is turned off, then back on, take action as recommended in the Action column.
T-8-3
Display massage Code* Condition detected Action
PHead needs cleaning.
Press Online to clear error.
03800500-280C Printhead found to have many non-
discharging nozzles during a non-
discharging inspection (printing paused)
Clean the printhead. Identify the nozzles in a nozzle
check pattern. Replace the printhead.
Paper size not detected.
Press Load/Eject and reload the
paper.
03010000-200C Unable to detect the leading end of paper Check the leading end of paper. Reload the paper.
Paper size not detected.
Press Load/Eject and reload the
paper.
03010000-200D Unable to detect the trailing end of cut
sheet
Check the sheet length. Check to see if paper has not
jammed.
Paper size not detected.
Press Load/Eject and reload the
paper.
03010000-2017 Paper (right) edge detection error Check the right edge of paper. Check the paper type.
Paper size not detected.
Press Load/Eject and reload the
paper.
03010000-2018 Paper (left) edge detection error Check the left edge of paper. Check the paper type.
Cannot adjust printhead.
Press Online to clear the error and
readjust printhead.
03010000-2820 Printhead registration unadjustable Check the paper on which a pattern is printed for smears.
Check the environment for interferences from outside
light.
Clean the printhead.
Cannot adjust printhead.
Press Online to clear the error and
readjust printhead.
03010000-2821 LF unadjustable Check the paper on which a pattern is printed for smears.
Check the environment for interferences from outside
light.
Clean the printhead.
Cannot print as specified.
Press Load/Eject and replace
paper with A4/LTR (vertical) or
larger
03010000-2E1F Undersized paper loaded for internal
printing (A4 or larger)
Replace with A4/Letter or any larger-sized paper.
Cannot print as specified.
Press Load/Eject and replace
paper with A3/11"x17" (vertical)
or larger
03010000-2E1F Undersized paper loaded for internal
printing (A3 or larger)
Replace with A3/11"x17" or any larger-sized paper.
Cannot print as specified.
Press Load/Eject and replace roll
with 10 in. wide or larger roll.
03010000-2E1F Undersized paper loaded for internal
printing (roll media)
Replace with roll media at least 10 inches in width.
Cannot detect papr
Remove paper and press Load/
Eject.
03010000-2E25 Paper jam while feeding/ejecting/printing Remove the paper jam and reload the paper.
Cannot feed paper.
Press Load/Eject and reload the
paper.
03010000-2E27 Paper jam during feeding/printing/ejection Reload the paper.
This paper cannot be used.
Check supportedpaper sizes.
Load/Eject:
Change Paper
03010000-200E Undersized paper (cut sheets/roll media) Replace with larger-sized paper.
This paper cannot be used.
Check supported paper sizes.
Load/Eject:
Change Paper
03010000-200F Oversized paper (cut sheets/roll media) Replace with smaller-sized paper.
Use another paper.
Press Online to clear the error.
03010000-2F33 Unadjustable because of transparent media Replace with adjustable media.
Paper loaded askew.
Press Load/Eject and reload the
paper.
03016000-2010 Skew Correct the skew in the paper and reload it.
Hardware error.
03130000-2E21
Turn off printer,wait, then turn on
again.
03130000-2E21 IEEE1394 interface error Check that the optionalIEEE1394 board is mounted.
Check the cable connection.