Canon LBP6670dn Series User Manual

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Technology > Embedded RDS > Troubleshooting
Technology > Embedded RDS > Troubleshooting
Troubleshooting
No.1
Symptom: A communication test (COM-TEST) has failed.
Cause: Initial settings or network conditions is incomplete.
Remedy 1: Check and take actions mentioned below.
1) Check network connections
Is the status indicator LED for the HUB port to which the main unit is connected ON?
YES: Proceed to Step 2).
NO: Check that the network cable is properly connected.
2) Conrmation from another PC connected to same network.
Request the user to ping the main unit from a PC connected to same network.
Does the main unit respond?
YES: Proceed to Step 3).
NO: Conrm the details of the main unit's IP address and subnet mask settings.
3) Conrm DNS connection
(a) Take a note of both primary and secondary DNS server addresses.
See Users’ Guide for detailed procedures.
(b) Use ping command to conrm the primary DNS server IP address against the note
taken in Step (a).
See Users’ Guide for detailed procedures.
Is the IP address properly congured?
YES: Proceed to Remedy 2.
NO: Conrm the secondary DNS server IP address against the note taken in Step (a).
Is the IP address properly congured?
YES: Proceed to Remedy 2.
NO: There is a possibility that the DNS server address is wrong. Reconrm the
address with the user's system administrator.
Remedy 2: Troubleshooting using communication log (COM-LOG)
1) Start [Service Mode].
2) Select [NETWORK GR.] > [E-RDS] > [COM-LOG] and press [OK] or [ ] button to display
List Communication Log screen.
E-RDS
COM-LOG
RGW-ADDRESS
RGW-PORT
COM-TEST
COM-LOG
4 CODE : 840f0003
1 CODE : 810f200b
2 CODE : 840f0003
3 CODE : 840f0003
NOTE:
• Only the initial part of error information is displayed in the communication log list screen.
• "None." is shown when nothing is logged.
3) Select the log of your interest and press [OK] or [ ] button to show the date and time of
the error occurrence.
COM-LOG
2010 0413 10:17
4) Press [OK] or [ ] button to show the detailed error information.
COM-LOG
*Server address resolu
F-2-140
F-2-141
F-2-142

Canon LBP6670dn Series Specifications

General

Print Technology	Laser
Maximum Resolution	Up to 1200 x 1200 dpi
Duty Cycle	Up to 50, 000 pages per month
Media Types	Plain paper, Heavy Paper, Transparency, Label, Envelope
Duplex Printing	Yes
Network Ready	Yes
Operating System Compatibility	Windows, Mac OS, Linux
Memory	128 MB
Control Panel	5-line LCD
Category	All-in-One Printer
Paper Input (Standard)	250 sheets
Paper Output	150 sheets (face down)
Media Sizes	A4, A5, B5, Legal, Letter, Executive, Envelope
Media Weights	Cassette: 60 to 120 g/m², Multi-purpose tray: 60 to 163 g/m²
Interface Type	USB 2.0
Dimensions (W x D x H)	400 mm x 376 mm x 289 mm
Print Speed (Black)	Up to 35 ppm (A4)