Canon LBP6670dn Series - Page 86

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Technology > Embedded RDS > Error code and strings
Technology > Embedded RDS > Error code and strings
No. Code Error strings Cause Remedy
19 8xxx 2004 Server response
error
([Hexadecimal])
[Error detailed in
the UGW] *1
Communication with UGW has
been successful, but an error of
some sort has prevented UGW
from responding.
Try again after a period of time.
Check detailed error code
(Hexadecimal) and [Error
details in UGW] from UGW
displayed after the message.
20 8xxx 200A Server
connection error
• TCP/IP communication fault
• The IP address of device is not
set.
Check the network
connection, as per the initial
procedures described in the
troubleshooting.
21 8xxx 200B Server address
resolution error
Server address name resolution
has failed.
Check that the value of URL
of UGW (RGW-ADDRESS) is
https://a01.ugwdevice.net/ugw/
agentif010.
22 8xxx 2014 Proxy
connection error
Could not connect to proxy server
due to improper address.
Check proxy server address
and re-enter as needed.
23 8xxx 2015 Proxy address
resolution error
Could not connect to proxy server
due to name resolution error of
proxy address.
Check that the proxy server
name is correct. If the proxy
server name is correct, check
the DNS connection, as per
the initial procedures described
in the troubleshooting.
24 8xxx 201E Proxy
authentication
error
Proxy authentication is failed. Check the user name and
password required in order to
login to the proxy, and re-enter
as needed.
25 8xxx 2028 Server certicate
error
• No route certicate installed in
device.
• Certicate other than that
initially registered in the user's
operating environment is
being used, but has not been
registered with the device.
Install the latest device system
software. (Upgrade)
26 8xxx 2029 Server certicate
verify error
The server certicate verication
error occurred.
Check that the value of URL
of UGW (RGW-ADDRESS) is
https://a01.ugwdevice.net/ugw/
agentif010.
27 8xxx 2046 Server certicate
expired
• The route certicate registered
with the device has expired.
• Certicate other than that
initially registered in the user’s
operating environment is
being used, but has not been
registered with the device.
• The device time and date is
outside of the certicated period
Check that the device time and
date are correctly set.
If the device time and date are
correct, upgrade to the latest
system software.
No. Code Error strings Cause Remedy
28 8xxx 2047 Server response
time out
Due to network congestion, etc.,
the response from UGW does not
come within the specied time.
(HTTPS level time out)
If this error occurs when the
communication test is being
run, try again after a period of
time.
29 8xxx 2048 Service not
found
There is a mistake in the UGW
URL, and UGW cannot be
accessed. (Path is wrong)
Check that the value of URL
of UGW (RGW-ADDRESS) is
https://a01.ugwdevice.net/ugw/
agentif010.
30 8xxx 2052 URL error The data which is not URL is
inputted into URL eld.
Check that the value of URL
of UGW (RGW-ADDRESS) is
https://a01.ugwdevice.net/ugw/
agentif010.
31 8xxx 2058 Unknown error SOAP Client fails to obtain SOAP
Response.
Possibility of a problem in the
server or of a temporary problem
in the network load.
Perform and complete a
communication test (COM-
TEST).
32 8xxx 2063 SOAP Fault SOAP communication error has
occurred.
Check that the value of port
number of UGW (RGW-PORT)
is 443.
33 xxxx xxxx Device internal
error
An internal error, such as memory
unavailable, etc., has occurred
during a device internal error
phase.
Turn the device OFF/ ON.
Or replace the device system
software. (Upgrade)
34 xxxx xxxx SUSPEND:
Initialize Failure!
Internal error occurred at the
initiating E-RDS.
Turn the device OFF/ ON.
*1 [Hexadecimal]: indicates an error code returned from UGW.
[Error details in UGW]: indicates error details returned from UGW.
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