Error Message Appears and the Scanner Driver Screen Does Not
Appear
Check 1
Make sure that your scanner or printer is turned on.
Check 2
Turn off your scanner or printer, then reconnect the USB cable and replug the
power cord.
Check 3
Connect the USB cable to a different USB port on the computer.
Check 4
If the USB cable is connected to a USB hub, remove it from the USB hub and
connect it to a USB port on the computer.
Check 5
Make sure that the scanner driver is installed.
If not installed, install the scanner driver from the web page.
Check 6
Select your scanner or printer on the application's menu.
Note
•
The operation may differ depending on the application.
Check 7
Make sure that the application supports the ICA driver.
You cannot start the scanner driver from applications not supporting the ICA driver.
Check 8
Exit the scanner driver if it is running on another application.
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