Home
Cisco
IP Phone
7941G
Cisco 7941G
292 pages
Manual
To Next Page
To Next Page
To Previous Page
To Previous Page
Loading...
Cisco Unified IP Phone 7941G, 7941G-GE, 7942G, 7961G, 7961G-GE, and 7962G Administration Guide for Cisco
Unified Communications Manager 9.0 (SCCP and SIP)
190
Model Information, Status, and Statistics
Create T
est T
one
209
211
Table of Contents
Main Page
Default Chapter
3
Table of Contents
3
Related Documentation
17
Cisco Unified Ip Phone 7900 Series Documentation
17
Cisco Unified Communications Manager Documentation
17
Cisco Business Edition 5000 Documentation
17
Cisco Product Security Overview
18
CHAPTER 1 Cisco Unified IP Phone
21
Phone Overview
21
Cisco Unified IP Phone 77941G, 7941G-GE, 7942G, 7961G, 7961G-GE and 7962G Components
22
Cisco Unified IP Phone 7941G and 7941G-GE
22
Cisco Unified IP Phone 7942G
22
Cisco Unified IP Phone 7961G and 7961G-GE
23
Cisco Unified IP Phone 7962G
23
Buttons and Hardware Identification
24
Network Protocols
26
Chapter
27
Chapter
28
Ipv6 Support on Cisco Unified IP Phones
30
Cisco Unified IP Phone Supported Features
31
Feature Overview
31
Telephony Feature Administration
32
Cisco Unified IP Phone Network Parameters
32
Information for End Users
32
Cisco Unified IP Phone Security Features
33
Supported Security Features
34
Authenticated, Encrypted, and Protected Phone Calls
37
Security Profiles
37
Protected Call Identification
38
Secure Conference Call Identification
38
Call Security Interactions and Restrictions
39
802.1X Authentication
41
Overview
41
Required Network Components
41
Best Practices-Requirements and Recommendations
42
Security Restrictions
42
Phone Power Consumption
43
Cisco Unified IP Phone Deployment
43
Cisco Unified IP Phones Setup in Cisco Unified Communications Manager
43
Set up Cisco Unified IP Phones in Cisco Unified Communications Manager
44
Cisco Unified IP Phone Installation
46
Install Cisco Unified IP Phones
47
CHAPTER 2 Cisco Unified IP Phones and Your Network
51
Phone and Network Overview
51
Cisco Unified Communications Product Interactions
51
Cisco Unified IP Phone and Cisco Unified Communications Manager Interactions
52
Cisco Unified IP Phones and VLAN Interaction
52
Cisco Unified IP Phone Power
53
Power Guidelines
53
Power Outage
54
Additional Information about Power
54
Phone Configuration Files
55
Phone Startup Process
56
Cisco Unified Communications Manager Phone Addition Methods
58
Autoregistration Phone Addition
58
Autoregistration and TAPS Phone Addition
59
Cisco Unified Communications Manager Administration Phone Addition
60
Chapter.
60
Add Phones with BAT
60
Cisco Unified IP Phones and Different Protocols
61
Convert New Phone from SCCP to SIP
61
In-Use Phone Protocol to Protocol Conversion
61
Deploy Phone in SCCP and SIP Environment
61
Cisco Unified IP Phone MAC Address Determination
62
CHAPTER 3 Cisco Unified IP Phones Installation
63
Phone Installation Overview
63
Before You Begin
63
Network Requirements
64
Cisco Unified Communications Manager Setup
64
Cisco Unified IP Phone Components
64
Network and Access Ports
65
Handset
65
Speakerphone
66
Disable Speakerphone
66
Headset
66
Audio Quality
67
Disable Headset
67
Headset Connection
67
Wireless Headset
67
Enable Headset Hookswitch Control
68
External Device Use
68
Install Cisco Unified IP Phones
68
Cisco Unified IP Phone Cable Installation
69
Cisco Unified IP Phone Expansion Module
70
Set up Cisco Unified IP Phone Expansion Module
71
Feature Key Capacity Increase for Cisco Unified IP Phones
72
Set up Additional Buttons
73
Footstand Adjustment
73
Phone Cable Lock
73
Mount Phone on Wall
74
Phone Startup Process Verification
76
Network Settings
77
Cisco Unified IP Phone Security
77
Install Locally Significant Certificate
77
CHAPTER 4 Cisco Unified IP Phone Settings
79
Phone Settings Overview
79
Cisco Unified IP Phone Menus
79
Display Settings Menu
80
Unlock and Lock Options
80
Value Input Guidelines
81
Phone Setup Options
82
Network Configuration Menu
84
Set Ipv4 Configuration Fields
94
Set Ipv6 Configuration Fields
95
Set Domain Name Field
95
Set Admin VLAN ID Field
96
Set SW Port Configuration Field
96
Set PC Port Configuration Field
96
Set PC VLAN Field
97
Set DHCP Field
97
Set IP Address Field
97
Set Subnet Mask Field
98
Set Default Router Fields
98
Set DNS Server Fields
98
Set DHCP Address Released Field
99
Set Alternate TFTP Field
99
Set TFTP Server 1 Field
99
Set TFTP Server 2 Field
100
Set Dhcpv6 Field
100
Set Ipv6 Address Field
100
Set Ipv6 Prefix Length Field
101
Set Ipv6 Default Router 1 Field
101
Set Ipv6 DNS Server 1 and Ipv6 DNS Server 2 Fields
101
Set Dhcpv6 Address Released Field
102
Set Ipv6 Alternate TFTP Field
102
Set Ipv6 TFTP Server 1 Field
102
Set Ipv6 TFTP Server 2 Field
103
Dhcpv6 and Autoconfiguration
103
Device Configuration Menu
104
Unified CM Configuration Menu
104
SIP Configuration Menu for SIP Phones
105
SIP General Configuration Menu
106
Line Settings Menu for SIP Phones
107
Call Preferences Menu for SIP Phones
108
HTTP Configuration Menu
109
Locale Configuration Menu
110
NTP Configuration Menu for SIP Phones
111
UI Configuration Menu
112
Media Configuration Menu
114
Ethernet Configuration Menu
118
Security Configuration Menu
119
Qos Configuration Menu
120
Network Configuration Menu
121
Security Configuration Menu
128
CTL File Submenu
129
Unlock CTL and ITL Files
130
ITL File Submenu
131
Trust List Menu
132
802.1X Authentication and Status
133
Set Device Authentication Field
135
Set EAP-MD5 Shared Secret Field
135
VPN Configuration
136
Connect to VPN
136
VPN Configuration Fields
137
CHAPTER 5 Features, Templates, Services, and Users
139
Features, Templates, Services, and Users Overview
139
Telephony Features Available for Cisco Unified IP Phone
140
Product-Specific Parameters
164
Corporate and Personal Directories
165
Corporate Directory Setup
165
Personal Directory Setup
165
Phone Button Templates
166
Cisco Unified IP Phone 7962G Phone Button Templates
166
Cisco Unified IP Phone 7942G Phone Button Templates
166
Cisco Unified IP Phone 7961G and 7961G-GE Phone Button Templates
166
Cisco Unified IP Phone 7941G and 7941G-GE Phone Button Templates
167
Phone Button Template for Personal Address Book or Fast Dials
167
Set up PAB or Fast Dial in IP Phone Services
167
Change Phone Button Template for PAB or Fast Dial
168
Softkey Templates
168
Enable Device Invoked Recording
169
Services Setup
169
Cisco Unified Communications Manager User Addition
170
User Options Web Page Management
171
User Access to User Options Web Pages
171
Add User to End User Group
171
Associate Phones with Users
172
User Options Web Pages Options
172
Set up User Options Web Page Options
173
Energywise Setup on Cisco Unified IP Phone
173
UCR 2008 Setup
176
Set up UCR 2008 in Phone Configuration Window
178
Set up UCR 2008 in Common Phone Profile Configuration Window
178
Set up UCR 2008 in Enterprise Phone Configuration Window
178
Chapter 6 Cisco Unified IP Phone Customization
181
Phone Customization Overview
181
Configuration File Customization and Modification
181
Custom Phone Ring Creation
182
Ringlist.xml File Format Requirements
182
PCM File Requirements for Custom Ring Types
183
Set up Custom Phone Ring
183
Custom Background Images
184
List.xml File Format Requirements
184
PNG File Requirements for Custom Background Images
185
Set up Custom Background Image
185
Wideband Codec Setup
186
CHAPTER 7 Model Information, Status, and Statistics
189
Model Information, Status, and Statistics Overview
189
Display Model Information Screen
190
Model Information Settings
190
Status Menu
191
Display Status Menu
191
Status Messages Screen
191
Display Status Messages Screen
191
Status Messages
192
Network Statistics Screen
199
Display Network Statistics Screen
199
Network Statistics Fields
199
Firmware Version Screen
202
Display Firmware Version Screen
202
Firmware Version Items
203
Expansion Module Status Screen
203
Display Expansion Module Status Screen
203
Expansion Module Status Fields
204
Call Statistics Screen
204
Call Statistics Fields
205
Display Call Statistics Screen
205
Test Tone
207
Enable Tone Generator
207
Create Test Tone
208
CHAPTER 8 Remote Monitoring
211
Remote Monitoring Overview
211
Access Web Page for Phone
212
Phone Web Page Overview
212
Control Web Page Access
213
Cisco Unified IP Phone and HTTP or HTTPS Protocols
214
Device Information Area
214
Network Configuration Area
216
Network Statistics Area
220
Ethernet Information Area Fields
221
Access and Network Area Fields
221
Device Logs Area
223
Streaming Statistics
224
Chapter 9 Troubleshooting and Maintenance
229
Troubleshooting and Maintenance Overview
229
Troubleshooting
229
Startup Problems
229
Cisco Unified IP Phone Does Not Go through Normal Startup Process
229
Manager
229
Cisco Unified IP Phone Does Not Register with Cisco Unified Communications Manager
230
Phone Displays Error Messages
230
DNS Settings
231
IP Address and Routing
231
Manager
231
Phone Cannot Connect to TFTP Server or to Cisco Unified Communications Manager
231
TFTP Server Settings
231
Cisco Callmanager and TFTP Services Are Not Running
232
Cisco Unified Communications Manager Phone Registration
232
Cisco Unified Communications Manager Settings on Phone
232
Configuration File Corruption
232
Cisco Unified IP Phone Cannot Obtain IP Address
233
Cisco Unified IP Phone Displays Security Error Message
233
Cisco Unified IP Phone Resets Unexpectedly
233
DHCP Setting Errors
234
Intermittent Network Outages
234
Physical Connection Problems
234
DNS or Other Connectivity Errors
235
Phones Have Not Been Intentionally Reset
235
Static IP Address Setting Errors
235
Voice VLAN Setup Errors
235
Power Connection Problems
236
Cisco Unified IP Phone Security Problems
236
Authentication Error, Phone Cannot Authenticate CTL File
236
CTL File Problems
236
CTL File Authenticates but Other Configuration Files Do Not Authenticate
237
ITL File Authenticates but Other Configuration Files Do Not Authenticate
237
Phone Does Not Register
237
Signed Configuration Files Are Not Requested
237
X Authentication Problems
238
X Enabled on Phone but Phone Does Not Authenticate
239
X Not Enabled
239
Factory Reset of Phone Has Deleted 802.1X Shared Secret
240
Audio and Video Problems
240
No Speech Path
240
Phone Display Is Wavy
240
General Telephone Call Problems
241
Phone Call Cannot be Established
241
Phone Does Not Recognize DTMF Digits or Digits Are Delayed
241
VPN-Connected Phone Does Not Log Calls
241
Troubleshooting Procedures
242
Set up Remote Phone
242
Check DHCP Settings
243
Check TFTP Settings
243
Verify DNS Settings
243
Create New Phone Configuration File
244
Start Service
244
Determine DNS or Connectivity Issues
245
General Troubleshooting Information
246
General Troubleshooting Tips for Cisco Unified IP Phone Expansion Module
249
Cisco Unified IP Phone Reset or Restore
249
Basic Reset
249
Perform Factory Reset
250
Additional Troubleshooting Information
251
Maintenance
251
Quality Report Tool
251
Voice Quality Monitoring
252
Voice Quality Metric Interpretation
252
Voice Quality Troubleshooting Tips
253
Cisco Unified IP Phone Cleaning
254
Appendix A Internal Support Web Site
255
Internal Support Web Site Overview
255
Cisco Unified IP Phone User Support
255
User Options Web Pages Access
256
Online Help on Phone
256
Cisco Unified IP Phone Manuals
256
Cisco Unified IP Phone 7900 Series Elearning Tutorials for SCCP Phones
257
Phone Features User Subscription and Setup
257
User Voice Messaging System Access
258
User Personal Directory Entries Setup
258
Obtain Cisco Unified IP Phone Address Book Synchronizer
258
Cisco Unified IP Phone Address Book Synchronizer Deployment
259
Install Synchronizer
259
Set up Synchronizer
259
Appendix B Feature Support by Protocol for Cisco Unified IP Phone
261
Appendix C International User Support
269
International User Support Overview
269
Language Overlays for Phone Buttons
269
Unified Communications Manager Endpoints Locale Installer
269
International Call Logging Support
270
Appendix D Technical Specifications
271
Physical and Operating Environment Specifications
271
Cable Specifications
272
Network and Access Port Pinouts
273
Network Port Connector
273
Computer Port Connector
273
Appendix E Basic Phone Administration Steps
275
Phone Administration Overview
275
Example User Information
275
Cisco Unified Communications Manager User Addition
276
Add User from External LDAP Directory
276
Add User Directly to Cisco Unified Communications Manager
276
Phone Setup
277
Identify Phone
277
Set up Phone Fields
277
Perform Final End User Setup
280
Cisco Unified IP Phone 7941G, 7941G-GE, 7942G, 7961G, 7961G-GE, and 7962G Administration Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)
275
Other manuals for Cisco 7941G
User Guide
132 pages
Troubleshooting And Maintenance
26 pages
Datasheet
7 pages
Related product manuals
Cisco 7941
21 pages
Cisco CP-7941G
14 pages
7941G - Unified IP Phone VoIP
302 pages
Cisco 7945
30 pages
Cisco 7942
6 pages
Cisco 7940
186 pages
Cisco 7942G
22 pages
Cisco IP 7940
2 pages
Cisco CP-7942
5 pages
Cisco 794 Series
3 pages
Cisco 7940 Series
80 pages
Cisco IP 7942 Series
7 pages
To Next Page
