Cisco 7941G

Procedure
Step 1
Verify this setting by pressing Settings.
Step 2
Choose Network Configuration and scroll to the DNS Server 1 option.
Step 3
Verify that a CNAME entry exists in the DNS server for the TFTP server and for the
Cisco Unified Communications Manager system.
Step 4
Ensure that DNS is configured to do reverse look-ups.
Start Service
A service must be activated before it can be started or stopped. To activate a service, choose Tools >
Service Activation.
Note
To start a service, follow these steps:
Procedure
Step 1
From Cisco Unified Communications Manager Administration, choose Cisco Unified Serviceability from
the Navigation drop-down list and click Go.
Step 2
Choose Tools > Control Center - Feature Services.
Step 3
Choose the primary Cisco Unified Communications Manager server from the Server drop-down list.
The window displays the service names for the server that you chose, the status of the services, and a service
control panel to start or stop a service.
Step 4
If a service has stopped, click the corresponding radio button and then click Start.
The Service Status symbol changes from a square to an arrow.
Create New Phone Configuration File
If you continue to have problems with a particular phone that other suggestions in this chapter do not resolve,
the configuration file may be corrupted.
Cisco Unified IP Phone 7941G, 7941G-GE, 7942G, 7961G, 7961G-GE, and 7962G Administration Guide for Cisco
Unified Communications Manager 9.0 (SCCP and SIP)
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Troubleshooting and Maintenance
Troubleshooting Procedures