Appendix B      SIP Call Flows
Call Flow Scenarios for Successful Calls
B-10
Cisco SIP IP Phone 7960 Administrator Guide
78-10497-02
6
Alerting—Gateway 1 to PBX A Gateway 1 sends an Alert message to User A. The Alert 
message indicates that Gateway 1 has received a 180 
Ringing response from the Cisco SIP IP phone. User A 
hears the ringback tone that indicates that User B is being 
alerted.
7
200 OK—Cisco SIP IP phone to 
Gateway 1
The Cisco SIP IP phone sends a SIP 200 OK response to 
Gateway 1. The 200 OK response notifies Gateway 1 that 
the connection has been made.
8
Connect—Gateway 1 to PBX A Gateway 1 sends a Connect message to PBX A. The 
Connect message notifies PBX A that the connection has 
been made.
9
ACK—Gateway 1 to Cisco SIP 
IP phone
Gateway 1 sends a SIP ACK to the Cisco SIP IP phone. The 
ACK confirms that User A has received the 200 OK 
response. The call session is now active.
10
Connect ACK—PBX A to 
Gateway 1
PBX A acknowledges Gateway 1’s Connect message.
11
INVITE—Cisco SIP IP phone to 
Gateway 1
User B puts User A on hold. The Cisco SIP IP phone sends 
a SIP INVITE request to Gateway 1. 
12
200 OK—Gateway 1 to Cisco 
SIP IP phone
Gateway 1 sends a SIP 200 OK response to the Cisco SIP 
IP phone. The 200 OK response notifies the Cisco SIP IP 
phone that the INVITE was successfully processed.
13
ACK—Cisco SIP IP phone to 
Gateway 1
The Cisco SIP IP phone sends a SIP ACK to Gateway 1. 
The ACK confirms that the Cisco SIP IP phone has 
received the 200 OK response. The call session is now 
temporarily inactive. No RTP packets are being sent.
14
INVITE—Cisco SIP IP phone to 
Gateway 1
User B takes User A off hold. The Cisco SIP IP phone 
sends a SIP INVITE request to Gateway 1. 
15
200 OK—Gateway 1 to Cisco 
SIP IP phone
Gateway 1 sends a SIP 200 OK response to the Cisco SIP 
IP phone. The 200 OK response notifies the Cisco SIP IP 
phone that the INVITE was successfully processed.
16
ACK—Cisco SIP IP phone to 
Gateway 1
The Cisco SIP IP phone sends a SIP ACK to Gateway 1. 
The ACK confirms that the Cisco SIP IP phone has 
received the 200 OK response. The call session is now 
active. 
Step Action Description