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Appendix B      SIP Call Flows
Call Flow Scenarios for Failed Calls
Step Action Description
1
Setup—PBX A to Gateway 1 Call Setup is initiated between PBX A and Gateway 1. The 
Call Setup includes the standard transactions that take 
place as User A attempts to call User B.
2
INVITE—Gateway 1 to Cisco 
SIP IP phone
Gateway 1 maps the SIP URL phone number to a dial-peer. 
The dial-peer includes the IP address and the port number 
of the SIP enabled entity to contact. Gateway 1 sends a SIP 
INVITE request to the address it receives as the dial peer 
which, in this scenario, is the Cisco SIP IP phone.
In the INVITE request:
•
The IP address of the Cisco SIP IP phone is inserted in 
the Request-URI field.
•
PBX A is identified as the call session initiator in the 
From field.
•
A unique numeric identifier is assigned to the call and 
is inserted in the Call-ID field.
•
The transaction number within a single call leg is 
identified in the CSeq field.
•
The media capability User A is ready to receive is 
specified.
•
The port on which the Gateway is prepared to receive 
the RTP data is specified.
3
Call Proceeding—Gateway 1 to 
PBX A
Gateway 1 sends a Call Proceeding message to PBX A to 
acknowledge the Call Setup request.
4
100 Trying—Cisco SIP IP phone 
to Gateway 1
The Cisco SIP IP phone sends a SIP 100 Trying response 
to Gateway 1. The 100 Trying response indicates that the 
INVITE request has been received by the Cisco SIP IP 
phone.
5
486 Busy Here—Cisco SIP IP 
phone to Gateway 1
The Cisco SIP IP phone sends a SIP 486 Busy Here 
response to Gateway 1. The 486 Busy Here response is a 
client error response that indicates that User B was 
successfully contacted but User B was not willing or was 
unable to take the call.