Cisco 7961G Administration Guide

Chapter 9 Troubleshooting and Maintenance
Resolving Startup Problems
9-4
Cisco IP Phone Administration Guide for Cisco CallManager, Cisco IP Phone 7961G/7961G-GE and 7941G/7941G-GE
OL-6966-01
• Creating a New Configuration File, page 9-7
• Checking Network Connectivity, page 9-4
In addition, problems with security may prevent the phone from starting up
properly. See the “Troubleshooting Cisco IP Phone Security” section on
page 9-12 for more information.
Identifying Error Messages
As the phone cycles through the startup process, you can access status messages
that might provide you with information about the cause of a problem. See the
“Status Messages Screen” section on page 7-6 for instructions about accessing
status messages and for a list of potential errors, their explanations, and their
solutions.
Checking Network Connectivity
If the network is down between the phone and the TFTP server or
Cisco CallManager, the phone cannot start up properly. Ensure that the network
is currently running.
Verifying TFTP Server Settings
You can determine the IP address of the TFTP server used by the phone by
pressing the Settings button on the phone, choosing Network Configuration,
and scrolling to the TFTP Server 1 option.
If you have assigned a static IP address to the phone, you must manually enter a
setting for the TFTP Server 1 option. See the “Network Configuration Menu”
section on page 4-6.
If you are using DHCP, the phone obtains the address for the TFTP server from
the DHCP server. Check the IP address configured in Option 150. Refer to the
Configuring Windows 2000 DHCP Server for Cisco Call Manager document,
available at this URL:
http://www.cisco.com/warp/customer/788/AVVID/win2000_dhcp.html

Cisco 7961G Specifications

General

Brand	Cisco
Model	7961G
Category	IP Phone
Language	English