Cisco 7961G - Using the Quality Report Tool

9-19
Cisco IP Phone Administration Guide for Cisco CallManager, Cisco IP Phone 7961G/7961G-GE and 7941G/7941G-GE
OL-6966-01
Chapter 9 Troubleshooting and Maintenance
Using the Quality Report Tool
Using the Quality Report Tool
The Quality Report Tool (QRT) is a voice quality and general problem-reporting
tool for the Cisco IP Phone. The QRT feature is installed as part of the
Cisco CallManager installation.
You can configure users’ Cisco IP Phones with QRT. When you do so, users can
report problems with phone calls by pressing the QRT softkey. This softkey is
available only when the Cisco IP Phone is in the Connected, Connected
Conference, Connected Transfer, and/or OnHook states.
When a user presses the QRT softkey, a list of problem categories appears. The
user selects the appropriate problem category and this feedback is logged in an
XML file. Actual information logged depends on the user selection and whether
the destination device is a Cisco IP Phone.
For more information about using QRT, refer to the Cisco CallManager
Serviceability Administration Guide, the Cisco CallManager Serviceability
System Guide, and the Cicso CallManager Features and Services Guide.