Cisco 7961G Administration Guide

Chapter 9 Troubleshooting and Maintenance
General Troubleshooting Tips for the Cisco IP Phone 7914 Expansion Module
9-16
Cisco IP Phone Administration Guide for Cisco CallManager, Cisco IP Phone 7961G/7961G-GE and 7941G/7941G-GE
OL-6966-01
General Troubleshooting Tips for the Cisco IP Phone
7914 Expansion Module
Table 9-3 provides general troubleshooting information for the
Cisco IP Phone 7914 Expansion Module.
Resetting or Restoring the Cisco IP Phone
There are two general methods for resetting or restoring the Cisco IP Phone:
• Performing a Basic Reset, page 9-16
• Performing a Factory Reset, page 9-17
Performing a Basic Reset
Performing a basic reset of a Cisco IP Phone provides a way to recover if the
phone experiences an error and provides a way to reset or restore various
configuration and security settings.
Table 9-4 describes the ways to perform a basic reset. You can reset a phone with
any of these operations after the phone has started up. Choose the operation that
is appropriate for your situation.
Table 9-3 Expansion Module Troubleshooting
Problem Solution
No display on the
7914 Expansion Module.
Verify that all of the cable connections are correct.
Verify that you have power to the Expansion Module(s).
Lighted buttons on the first
7914 Expansion Module are all red.
Verify that the 7914 Expansion Module is defined in
Cisco CallManager.
Lighted buttons on the second
7914 Expansion Module are all
amber.
Verify that the 7914 Expansion Module is defined in
Cisco CallManager.

Cisco 7961G Specifications

General

Brand	Cisco
Model	7961G
Category	IP Phone
Language	English