Citizen CL-E321

86
——
Status
LED
Buzzer Error Error description (in bold) and resolution
Flashes
in amber
Rep-
etitions
of long
tones
Head Low Tempera-
ture Error
The thermal head is at a low temperature (approximately
-10°C).
 Use the printer in proper environments of at least 0°C.
The thermal head is not connected.
 Check the cable connection with the thermal head.
Flashes
in amber
None Head High Tempera-
ture Alarm
Motor High Tem-
perature Alarm
The thermal head or feed motor is at a high temperature.
 Printing stops if the thermal head reaches approximately
70°C or more while printing. Printing resumes automatically
once the temperature falls to approximately 60°C or lower.
 Printing stops if the feed motor reaches approximately 95°C
or more while operating. Printing resumes automatically once
the temperature falls to approximately 85 °C or lower.
Flashes
alter-
nately in
red and
green
Rep-
etitions
of long
tones
RS-232C Communi-
cation Error
Parity error
Framing error
Receive buffer is full
Transmission buffer is full
 Check the communication settings.
Flashes
alter-
nately in
red and
amber
Rep-
etitions
of long
tones
Hardware Error A hardware error has been detected.
 Immediately turn off the power to the printer and contact your
retailer.
This product does not have a broken head element check function so if there are vertical white
lines that you suspect are caused by a broken head element, clean the thermal head and then
perform a print check in the sample print mode.
If the white line problem is not resolved, the head element may be broken.
11.2 Basic Specications
Printing
Item Description
Print method Direct-thermal / thermal-transfer printing
Resolution CL-E321 Main scanning line density: 203 dots/inch (8 dots/mm)
Sub-scanning line density: 203 dots/inch (8 dots/mm)
Head dots: 864 dots (effective dots: 832)
CL-E331 Main scanning line density: 300 dots/inch (11.8 dots/mm)
Sub-scanning line density: 300 dots/inch (11.8 dots/mm)
Head dots: 1248 dots (effective dots: 1240)
Max. print width CL-E321 104 mm / 4.1 inch
CL-E331 105 mm / 4.1 inch
Max. print length CL-E321 (Datamax) 2539.7 mm/99.99 inch
(Zebra) 2540.0 mm/100.00 inch
CL-E331 1,270.0 mm / 50.00 inch
Print density Print density is adjustable with software