TransAct Technologies, Inc. (TRANSACT) warrants this printer to be free from defects in
material and workmanship and will remedy any such defects according to the terms of this
Limited Warranty. This Limited Warranty does not extend to consumable items, including
but not limited to ribbons, inkjet cartridges, paper rolls, spindles, fuses, keys, power cords,
communications cables (external to the printer), spill resistant covers and any options,
attachments, or modifications not installed by TRANSACT.
STANDARD WARRANTY PERIOD
The standard warranty is one (1) year (12mo) from the date of shipment from TRANSACT’s
plant for the Ithaca® Brand Series 70, and the 9700 Food Safety Terminal.
The standard warranty is two (2) years (24 months) from the date of shipment from the
factory for the Ithaca® Brand POSjet® 1500, BANKjet® 1500, BANKjet 2500, Series
90PLUS, Series 150, Series 800, Epic 950®, Epic 430®, Epic 630®, Epic 880®,
Ithaca® 8000, Ithaca 8040, and the Ithaca 9000.
TRANSACT’S iTherm™ 280 Printers come with a standard three (3) year (36mo) from the
date of shipment from the factory.
The standard warranty is 90 days from the date of shipment from TRANSACT for the Prin-
trex 980 model printer. The standard warranty is one year from the date of shipment from
TRANSACT for Printrex Brand printers other than the 980.
PRINTREX CONSUMABLES WARRANTY - TRANSACT warrants that the thermal print
head will be free from defects for Expected Life of the print head but not more than one
(1) year from the date of purchase. The Expected Life of the print head is considered
to be the lesser of, A) fifty (50) kilometers of delivered media or B) one hundred million
(100,000,000) pulses of an individual print element (approximately 12.7 kilometers of
converted printout for any given print element).
TERMS OF STANDARD WARRANTY
To make a request or claim for service, a Return Materials Authorization (RMA) Number
must be assigned by TRANSACT prior to the return of the printer. Contact the Technical
Support Department at (877) 7ithaca or (607) 257-8901 with the model and serial num-
bers of the unit needing repair. The printer must be returned to TRANSACT or an autho-
rized TRANSACT repair center, shipping prepaid, in the original shipping container and
packing materials or in suitable packaging to as to not sustain damage in shipping. See
the unpacking instructions in the Operator’s Guide or Quick Reference Sheet to correctly
repack the printer. TRANSACT does not assume the risk of loss or damage during transit.
If the original shipping container and/or packing materials are not available, they can be
purchased from TRANSACT.
TRANSACT WARRANTY POLICY
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