e-mark marking device Chapter 6 Maintenance
CODI Standard 1.0 Page 54 of 61
Operating and Maintenance Manual
6.4 Troubleshooting
Problems may occur with the product as listed in the table below, which includes their causes and actions
to be taken.
More troubleshooting tips can be found on our homepage (www.emark.colop.com). These are
continuously expanded and updated.
Maintenance activities can be hazardous.
Problems and unexpected changes to the product must be resolved
immediately. Refer to the instructions in this documentation.
Print quality deteriorates or
individual colors are pale or no
longer printed
Light Guide lights up red on the
front
Empty container symbol display
in the App
Change ink cartridge see
chapter 6.2
Unsatisfactory imprint color
gradient/quality
Parts of imprint missing and/or
imprint not straight
Imprint too pale
Individual thin lines are missing
in the imprint
Print head is (slightly) dried out
uneven surface
Ink cartridge contact problem
Ink cartridge empty
Excessive printing speed
manual cleaning cycle see
chapter 5.5
use flat base for printing
Remove ink cartridge and insert
correctly see chapter 6.2
Change ink cartridge see
chapter 6.2
Adjust printing speed: Move the
e-mark by hand from right to left
or from left to right 100 mm/s
(max. 300 mm/s)
see chapter 5.2
unsuitable base,
e.g. smooth plastic surface,
glass etc.
use absorbent surfaces as a
base only
see chapter 3.4
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