Colop e-mark - Page 55

e-mark marking device Chapter 6 Maintenance
CODI Standard 1.0 Page 55 of 61
Operating and Maintenance Manual
Problem
Cause
Action
e-mark leaves spots
Automatic print head cleaning
Place e-mark in the docking
station. After raising for the self-
cleaning cycle, hold in the air
and then return to the printing
surface see chapter 5.4
Imprint is not printed even
though it was sent and e-mark is
ready (self-cleaning cycle does
not come)
Print head has dried out
because e-mark was not placed
in the docking station for too
long
Clean print head with damp
cloth or wiper, see chapter 5.5
always place the e-mark in the
docking station
Light Guide lights up red on the
rear (USB connection)
Empty battery symbol display in
the App
Battery almost empty
Charge battery
see chapter 6.1
Light Guide flashes red at front
and side
Empty ink level display in the
App
No ink cartridge inserted or not
inserted properly
Insert ink cartridge or check
position
See chapter 6.2
Light Guide flashes yellow at
front and side
Empty ink level display in the
App
Wrong ink cartridge inserted
Insert an original COLOP ink
cartridge
Cannot remove ink cartridge
lower flap closed
open lower flap see chapter 6.2
No data transfer possible
No WIFI connection possible
Check settings are “My e-marks”
or WIFI settings on the mobile
device
See chapter 5.7
No WIFI connection possible
Other e-mark already connected
with the mobile device
e-mark is connected with other
device via WIFI
wrong password
Disconnect the other device and
connect with e-mark
Enter right password