Colop e-mark - Page 56

e-mark marking device Chapter 6 Maintenance
CODI Standard 1.0 Page 56 of 61
Operating and Maintenance Manual
Problem
Cause
Action
e-mark password entry not
possible
Wrong password or password
forgotten
Reset e-mark to factory settings
see chapter 6.5
Data transfer taking too long
Poor WIFI connection between
e-mark and mobile device
Use the mobile device alongside
the e-mark
e-mark signal sounds and
flashes red
not placed in the docking
station; e-mark signal sounds
after one minute
Always place the e-mark in the
docking station
e-mark sounds a signal and
flashes red even though it is in
the docking station
Contact problem
e-mark is not correctly
positioned in the docking station
Change e-mark position in the
docking station
e-mark does not switch on
Battery is completely discharged
Charge device
See chapter 6.1
The print head also needs
cleaning, depending on printing
quality
See chapter 5.5
e-mark does not charge
Contact problem between e-
mark and docking station or
mains adapter
Battery is completely discharged
or defective
Mains adapter defective
Charge e-mark for several hours
and switch on again
contact dealer if battery or
mains adapter defective
No data transfer, even though e-
mark switched on
Light Guide does not light up
e-mark has gone into sleep
mode
Remove e-mark from the
docking station, it switches on
again automatically
Housing damaged
e-mark has been dropped
Send device away for repair
See chapter 6.6
For further details and more problems, click here: www.emark.colop.com