CSL CS468 16-Port EPC CLASS 1 GEN 2 RFID READER
USER'S MANUAL, VERSION 2.0.1
Copyright © Convergence Systems Limited, All Rights Reserved
Appendix E. Technical Support
System integrators setting up the CSL CS468 16-Port Reader may encounter some problems.
To quickly solve that, they are welcome to send the symptoms and configuration files back to
techsupport@convergence.com.hk for support. Please send the following:
1) CS468 Factory Serial Number - best to take a photo of the label at the back of the
reader and send the photo to CSL technical support team
2) Final firmware versions of reader
3) Final library version on PC side
4) Brief description of problems
5) Screen capture of problems or error messages on PC with time
6) Screen capture of command window doing "netstat -na" command
7) Screen capture of command window doing "ipconfig" command
8) Screen capture of Windows Task Manager "Processes" window
9) Screen capture of Windows Task Manager "Applications" window
10) Screen capture of Windows Task Manager "Performance" window
11) Photos of the overall site (if that can be released)
Send the above sets of data to techsupport@convergence.com.hk
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