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Troubleshooting Guide
Basic Printer Problems
Some printer problems can be easily resolved. If a problem occurs with your printer, check each of the following:
• The power cable is plugged into the printer and a properly grounded electrical outlet.
• The printer is turned on.
• The electrical outlet is not turned off at any switch or breaker.
• Other electrical equipment plugged into the outlet is working.
• All options are properly installed.
If you have checked all of the above and still have a problem, turn off the printer, wait for 10 seconds, and then turn
on the printer. This often fixes the problem.
NOTE: If error messages are displayed on the LCD panel or on your computer screen, follow the on-screen instructions to
resolve the printer problems. For details about error messages and error codes, see "Understanding Printer Messages."
Display Problems
Problem Action
Menu settings changed from the operator Settings in the software program, the printer driver, or the printer utilities are
panel have no effect. overriding the settings made on the operator panel.
Printing Problems
NOTE: If Panel Lock Control is set to Enable, you need to enter the four digit password to enter the Admin
Settings
menu.
Problem Action
Job did not print or incorrect characters Ensure that the top menu appears on the LCD panel before you send a job to
printed. print. Press the (Menu) button to return to the top menu.
Ensure that the print media is loaded in the printer. Press the (Menu) button
to return to the top menu.
Verify that the printer is using the correct Page Description Language (PDL).
Verify that you are using the correct printer driver.
Ensure that the correct USB or Ethernet cable is securely connected to the printer.
Verify that the correct print media size is selected.
If you are using a print spooler, verify that the spooler has not stalled.
Check the printer's interface from the
Admin Settings.
Determine the host interface you are using. Print a panel settings report to verify
that the current interface settings are correct.
Troubleshooting Guide
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