Dell C2660dn - Vertical Blanks

Action Yes No
4 Replace the transfer belt unit, the 2nd BTR, and the retard roller. The task is complete. Contact Dell.
a Replace the transfer belt unit, the 2nd BTR, and the retard roller. See
"Replacing the Transfer Belt Unit, the 2nd Belt Transfer Roller (2nd
BTR), and the Retard Roller."
b After you replace the transfer belt unit, the 2nd BTR, and the retard
roller, click Chart Print on the Diagnosis tab.
c Click Pitch Configuration Chart .
The Pitch Configuration Chart is printed.
Does this solve your problem?
Vertical blanks
Action Yes No
1 Clean inside the printer by using the cleaning rod. See
" Cleaning the
Raster Optical Scanner (ROS) Window. "
a After the cleaning is completed, click Chart Print on the Diagnosis
tab.
The task is complete. Go to action 2.
b Click Pitch Configuration Chart .
The Pitch Configuration Chart is printed.
Does this solve your problem?
2 Ensure the light path is not covered.
a Remove the drum cartridges, and keep them in the dark place. See
"Removing the Drum Cartridge."
b Check the light path, and then remove the shielding.
c Re-install the drum cartridges. See "Installing a Drum Cartridge."
d Launch the Tool Box , and click Chart Print on the Diagnosis tab.
e Click Pitch Configuration Chart .
The task is complete. Go to action 3.
The Pitch Configuration Chart is printed.
Does this solve your problem?
3 Replace the drum cartridges.
a Replace the drum cartridges. See "Replacing the Drum Cartridges."
b After you replace the drum cartridges, click Chart Print on the
Diagnosis tab.
c Click Pitch Configuration Chart .
The task is complete. Contact Dell.
The Pitch Configuration Chart is printed.
Does this solve your problem?
Troubleshooting Guide
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