138
Resetting the microprocessor
Perform this procedure if the display is abnormal or if operations cannot be performed.
When the microprocessor is reset, all the settings are reset to their default values.
DSP SIMULATION
STANDARD
ON/STANDBY
1
Turn off the power using ON/STANDBY.
2
Press  ON/STANDBY  while  simultaneously  pressing  STANDARD  and  DSP 
SIMULATION
.
3
Once  the  display  starts  ashing  at  intervals  of  about  1  second,  release  the  two 
buttons.
If in step 3 the display does not flash at intervals of about 1 second, start over from step 1.
Symptom Cause/Solution Page
Cannot login to 
Napster. (“Incorrect 
Username or 
Password” is 
displayed.)
• Login information is incorrect. Check if the Username for Napster 
has been properly entered. Re-enter the Password. (Password is 
not displayed.)
http://www.napster.com/choose/index_default.html
42, 103
Cannot login to 
Pandora. (“Email 
address” or 
“Password” is 
displayed.)
• Login  information  is  incorrect.  Check  if  the  “Email  address” for 
Pandora  has  been  properly  entered.  Re-enter  the  “Password”. 
(Password is not displayed.)
http://www.pandora.com/denon
44
GRemote Control UnitH
Symptom Cause/Solution Page
The set cannot be 
operated with the 
remote control unit.
• Batteries are worn out. Replace with new batteries.
• Operate the remote control unit within a distance of about 23 ft / 
7 m from this unit and at an angle of within 30°.
• Remove  any obstacle between  this unit and  the  remote control 
unit.
• Insert  the  batteries in  the  proper  direction,  checking the  q and 
w marks.
• The set’s remote control sensor is exposed to strong light (direct 
sunlight, inverter type fluorescent bulb light, etc.). Move the set 
to a place in which the remote control sensor will not be exposed 
to strong light.
• Make  sure the  remote control  IDs of  the main  unit and  remote 
control unit match. If the IDs do not match, “AVAMPz” (z is the 
main unit’s remote control ID) appears on the display of this unit 
when the remote control unit is operated.
• The ZONE SELECT setting is not correct. Press 
ZONE SELECT to 
select the zone to operate.
• The operation mode does not match the settings of the device to 
operate. Check the operation mode.
124
124
124
124
124
105, 114, 
118
108
108
1.AVR4311CIEU_ENG_108.indd   138 2010/08/30   20:11:18