Dexcom G5 Mobile - Page 349

Dexcom G5 Mobile System User Guide
347Troubleshooting
Hardware Error
Device What you see Problem What you do
Receiver
Won’t turn on:
Battery dead.
See Chapter 4.
Charge receiver using
electrical outlet, not
computer/laptop.
Full charge may take up to
five hours.
Receiver
After full charge
session:
Won’t turn on.
See Chapter 4.
Reset receiver .
Connect receiver to charger.
Insert end of paper clip
into small circular hole on
receiver’s back.
Push down on paper clip.
Receiver will vibrate.
Processing screen appears.
Charge receiver .
Receiver
Receiver low
battery.
See Chapter 4.
Charge receiver .
(Continued on next page)