Dexcom G5 Mobile System User Guide
348Troubleshooting
(Continued on next page)
Device What you see Problem What you do
Receiver
Corrupted
database.
See Chapter 17.
Write down error code.
Contact Technical Support
(see Section 17.1).
Check BG value using BG
meter.
Prompt: Vibrates one time for
four seconds and four beeps.
Receiver
System
Recovery.
See Chapter 17.
Do nothing.
Receiver is able to continue
to work and recover from an
error.
App:
Tap OK to confirm Alert.
Receiver:
Press select button to
confirm Alert.
Smart
Device:
In App
No
Bluetooth.
See Chapter 5.
Go to smart device’s
Settings
.
Make sure
Bluetooth
is On.
If problem persists,
please contact device’s
manufacturer.
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