Dexcom G5 Mobile - Page 351

Dexcom G5 Mobile System User Guide
349Troubleshooting
Calibration Error
Device What you see Problem What you do
BG Meter
System will
not accept
calibration if
outside of the
40-400 mg/dL
range.
See Chapter 7.
Wait until your glucose is
between 40-400 mg/dL.
Calibrate only when your BG
meter values are between
40-400 mg/dL.
Smart
Device:
In App
System didn’t
accept recent
calibration.
(Sensor Glucose
Readings
troubleshooting
in Section 19.3
for a possible
reason).
No sensor
glucose readings
will be displayed
until error is
resolved.
See Chapter 7.
Wait 15 minutes.
Enter 1 calibration.
If error screen still appears,
enter 1 more BG meter
value.
Wait 15 minutes.
If no sensor glucose readings
appear on the display, the
sensor needs to be replaced.
Contact Technical Support
to report error (see Section
17.1).
App:
Follow same instructions.
Tap question mark to get
more information.
Receiver
(Continued on next page)