TellerScan
®
TS240 User Manual
Rev 122013
Page | 23
TellerScan TS240 Troubleshooting
Document Feeding Problems
The TS240 features an auto-feeder and will not require any user adjustments. If you notice feeding problems,
check the documents for bent or folded edges, debris in the scanner document track and that all items have
been properly jogged / aligned and inserted correctly. If feeding problems are still experienced, try cleaning the
drive rollers. See the ‘Cleaning the TS240 Drive Rollers’ section for additional information.
It might also be necessary to replace the discriminator feed roller and retest. See the service manual or contact
Technical Support for additional information.
Clearing Jams
If a jam occurs, the paper path must be cleared. To do this, try to advance the jammed document by pressing
the ‘Eject’ button on the scanner. If the document does not exit the track, grab the document with both hands
and carefully wiggle the document back and forth while lifting up. See the ‘Accessing the TellerScan TS240’
section for additional information on how to open up and access the scanner.
Image Quality
If you notice either streaking or fading on the images, the camera glass might require cleaning. See the
‘Cleaning the TS240 Cameras’ section for additional information.
MICR Errors
Confirm that the document has known working MICR ink/toner. If MICR errors are still occurring, verify that the
TS240 power supply or another device’s power supply is at least 6 or more inches away from the scanner.
Next, inspect the MICR assembly for debris, particularly metal objects. If no debris is found, inspect the
assembly itself for damage or incorrect position or wiring.
Drive up teller pneumatic tubes and static build-up can also cause MICR errors, verify that the scanner is at
least 6 inches away from these types of devices as well.
Using the Diagnostic Pop Up
The ‘Diagnostics’ will show a variety of PC and scanner information. This information can be copied and
pasted into an email to send to support.
Note: To enable the diagnostic pop up the ‘scanning application’ has to be active and fully connected with the
scanner.
Step 1: Press and hold the Shift key.
Step 2: Power cycle the scanner using the ‘Reset Button’ or disconnecting and then reconnecting the ‘Power
Supply’ cable.
Step 3: Release the Shift key.
The scanner diagnostics pop up should now be showing on the PC.
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