Chapter 11
82
Using Troubleshooting Tools
USING
TROUBLESHOOTING
TOOLS
Your receiver has diagnostic tools that a Customer Service Represe
ntative may ask you to
use if you should ever run into problems wh
ile using your equipment. Even though these
tools are quite helpful, it is recommended t
hat you only use them when on the phone with
a DISH Network representative.
Resetting Your Receiver
Reset your receiver as directed by the Cu
stomer Service Representative as follows:
1
Press and hold the front panel POWER until the green indicator blinks
once and the TV
screen goes blank.
2
Let go of the front panel POWER.
It will take a few minutes for your receiver
to reset and come ba
ck on. When you reset
your receiver, your receiver will
download an updated Program Guide.
Diagnostics
The Customer Service Representative may
ask you to open the Diagnostics screen.
Remember to have an active phone line connected to your receiver.
1
Press MENU, select System Setup (6), and
then select Diagnostics. The Diagnostics
screen shows you various tests the Customer
Service Representative may ask you to
perform on your receiver:
• Connection - Tests for a valid receiver phone connection.
• Dial Out - If “No Dial Out Pending” is displayed, the receiver do
es not need to have its
smart card re
cords updated.
• Counters - Shows you a list of diagnostic counters. Use PAGE
UP and PAGE DOWN
to scroll through the list of counters displayed.
2
Select Done.
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