Chapter 5: Troubleshooting
Operation Manual: Evolution Series
Message Possible Cause Solution
ONLY A MANAGER CAN
MODIFY OR CREATE A
METHOD.
A person with USER
privileges is logged into
the system. A USER does
not have correct access to
modify a method.
Logout of system and
have a manager log in to
modify the method.
PRINTER IS OFF OR OFFLINE.
PLEASE CHECK PRINTER.
The printer is either
offline (not ready) or
powered off.
Either set the printer to
be online or turn the
power on.
PLEASE ADD PAPER.
Printer is out of paper. Add paper to the printer.
PLEASE CHECK THE PRINTER.
This is a generic error
message.
Check printer operation
manual.
PLEASE WAIT.
Printer is currently busy. Wait until the printer is
back online.
PLEASE INSERT A CALKEY
Trying to read or write
data to calKEY without
inserting a key into the
receptacle.
Insert calKEY into
receptacle and repeat
procedure.
CALKEY DETECTED.
PLEASE INSERT A PRODUKEY.
Trying to save method
data to a calKEY. Once a
key is set as a calKEY it
cannot be used as a
produKEY.
Remove calKEY, insert
produKEY then repeat
procedure.
THIS PRODUKEY IS FULL.
PLEASE DELETE METHODS
ON THIS PRODUKEY.
Trying to save a method
to a produKEY that has
already reached maximum
capacity (5 methods
max.).
Delete a method from the
produKEY and then repeat
procedure to save a
method to the key.
ABNORMAL HEATING
PROFILE IN VESSEL # X.
The unit has detected an
incorrect heating profile
(rate of temperature
increase). Could be
caused by heating a vessel
with no media, heater
problem or shaft sensor
malfunction.
Check vessel causing
problem and make sure
the vessel contains
media. Restart test.
If problem persists
contact Distek Customer
Service.
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