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DKS 1802 - User Manual

DKS 1802
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UL Listed
Copyright 2009 DoorKing, Inc. All rights reserved.
Copyright 2014 DoorKing, Inc. All rights reserved.
Date Installed:
Installer/Company Name:
Phone Number:
Leave Manual with Owner
Circuit Board
Serial Number
and Revision Letter:
Flush Mount
Surface Mount
Installation/Owner’s Manual
Model 1802 & 1802EPD
Model 1802 & 1802EPD
Model 1802 & 1802EPD
Use this manual for circuit board 1862-010 Revision L or higher.
Control a main entry point plus an additional entry point.
Telephone Entry System
1802
1802
1802
1802EPD
1802EPD
1802EPD
Electronic Programmable Directory
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1802-065-D-10-14

Table of Contents

Questions and Answers

  • S
    sarah22Sep 12, 2025
    Why is a dial tone heard on the speaker after dial out on my DKS 1802 Intercom System?
    • T
      Terry MackSep 12, 2025
      If you hear a dial tone on the speaker of your DKS Intercom System after dialing out, it indicates that the phone line is a rotary-dial line. Contact the phone company to change it to a touch-tone line.
  • J
    John GrantAug 25, 2025
    Why does the door strike lock on my DKS 1802 Intercom System?
    • M
      Maureen GutierrezAug 25, 2025
      If the door strike on your DKS Intercom System is locking on, consider these potential causes: * There might be excessive voltage-drop on the 16 VAC line. * The transformer being used may have too low of a VA rating. * The relay strike time might be programmed for too long. You can adjust this setting.
  • C
    Carol SpencerAug 26, 2025
    What to do if touch-tone 9 will not activate relay on DKS 1802?
    • C
      courtney05Aug 26, 2025
      If touch-tone 9 is not activating the relay on your DKS Intercom System, try these steps: * Re-program the tone-open number to 9. * If your phone emits a short pulse instead of a long tone, press 9 rapidly twice. * Try using a different phone that is known to work. * Lower the speaker volume and readjust the feedback.
  • M
    Michael CastilloAug 28, 2025
    Why will my DKS 1802 Intercom System not answer when called?
    • D
      daniel08Aug 28, 2025
      If your DKS Intercom System isn't answering when called, check these items: * Ensure the ring pin is installed. * Verify that the number of rings to answer isn't set too high and reprogram if necessary. * Check for a bad phone line or insufficient ring voltage.
  • G
    Gina WalkerAug 29, 2025
    Why does my DKS Intercom System emit a long tone and cancel programming?
    • P
      patelrobertAug 29, 2025
      If your DKS Intercom System emits a long tone and cancels programming, it might be due to: * Waiting too long between button presses. * Forgetting to press * first when programming.
  • F
    fleblancAug 31, 2025
    Why does the door strike or gate operator hold open on my DKS 1802?
    • J
      jamescannonAug 31, 2025
      If the door strike or gate operator on your DKS Intercom System is holding open, it could be due to: * The auto relay time zone being enabled. You can turn this feature off or reprogram the time zone. * The system receiving a hold open command. Call the system and press the tone deactivate relay number.
  • V
    Victoria AndrewsNov 20, 2025
    Why is there a buzz or noise on the phone line of my DKS 1802 Intercom System?
    • V
      Victoria ClaytonNov 20, 2025
      If you are experiencing a buzz or noise on the phone line of your DKS Intercom System, here are several things you can check: * First, disconnect the phone line from the system and test it with a handset to ensure the problem isn't with the phone line itself. * Check for shorts to ground behind the circuit board. * Inspect for pinched wires near the door hinge. * See if the 16-volt power or phone line is shorted to ground. * Make sure the phone wires are twisted and that the correct type of wire is used, especially for outdoor or underground applications. * Verify that all wires, including the speaker and keypad, are isolated from ground. * Ensure the cabinet is properly grounded, and the case ground is not used as a low voltage common. * Finally, check for excessive volta...
  • J
    Jessica HuffmanSep 13, 2025
    What to do if switch input 2 will not activate relay on my DKS 1802 Intercom System?
    • N
      Nathan WestSep 13, 2025
      If switch input 2 is not activating the relay on your DKS Intercom System, reprogram switch input 2, which only activates relay 2.
  • B
    briggskevinSep 10, 2025
    What to do if the postal switch will not activate the relay on my DKS 1802 Intercom System?
    • R
      Randy FrySep 10, 2025
      If the postal switch is not activating the relay on your DKS Intercom System: * Ensure that the wire-tie has been clipped off the postal switch. * Verify that the relay has been programmed for postal switch input.
  • H
    Hunter MurphySep 6, 2025
    What to do if the relay activates but the gate operator will not open on my DKS Intercom System?
    • S
      Samuel SmithSep 7, 2025
      If the relay activates but the gate operator doesn't open on your DKS Intercom System, try the following: * Reprogram the relay strike time for a longer period. * Check the wiring to the gate operator. * Inspect the gate operator itself.

Summary

Important Notices

FCC - United States

FCC compliance and interference information for US users, including registration.

DOC - Canada

Canadian DOC compliance and telecommunications network connection requirements.

General Information

Installation Guidelines

General installation advice, ADA compliance, environmental considerations, and static discharge precautions.

SECTION 1 - INSTALLATION

General Installation Procedures

Basic installation steps, mounting considerations, and wiring requirements.

Remove Components from Enclosure

Step-by-step guide to safely remove components from the enclosure.

Install Enclosure

Instructions for mounting the system's enclosure to various surfaces and posts.

Surface Mount Dimensions

Detailed dimensions and mounting hole specifications for surface mount units.

Flush Mount Dimensions

Detailed dimensions and rough-in box specifications for flush mount units.

Memory Chip Replacement

Procedures for safely replacing the system's memory chip.

Postal Lock Installation

Guide for installing the optional postal lock feature for mail carrier access.

SECTION 2 - WIRING

Wiring Guidelines

Covers power, wire runs, grounding, surge suppression, and ferrite filters.

Terminal Descriptions

Explains the function of each terminal on the circuit board.

Telephone Entry System Wiring and Adjustments

Covers adjustments for speaker, microphone, LCD contrast, and jumpers.

Speaker Volume, Microphone and Feedback

How to adjust audio levels for optimal performance.

Click Sensitivity

Adjusting sensitivity for rotary-dial phone compatibility.

LCD Display Contrast

Instructions for adjusting the LCD display contrast.

Master Code Switch

Explains the function and operation of the master code switch.

Ring Pin Jumper

Describes how the ring pin jumper controls call answering.

Hands Free - Hand Set Jumper

Details jumper settings for hands-free or handset operation.

SECTION 3 - PROGRAMMING

General Programming

Covers system setup like master code, relay times, and talk time.

Phone Number and Directory Code Programming

Procedures for programming phone numbers and directory codes.

Programming Messages and Names (1802 EPD only)

Procedures for programming welcome/instruction messages and resident names.

Entry Code Programming

Setting and managing four-digit and five-digit entry codes.

Time Functions Programming

Configuring time-based operations for relays and entry codes.

SECTION 4 - SYSTEM OPERATING INSTRUCTIONS

General Instructions

Overview of system operation for guests and residents.

Guest Instructions

How guests use the system to communicate and gain access.

Responding to a Guest Call

How residents answer calls and grant/deny access.

Using an Entry Code

Instructions for residents using entry codes for access.

System Administrator

Remote management operations via touch-tone telephone.

Remote Programming (Touch-Tone Phone)

Performing system programming remotely using a phone.

Remote Relay Activation

Activating or deactivating system relays remotely.

Remote Relay Check

Checking the status of relays (e.g., hold open) remotely.

Remote Entry Code Time Zone Enable; Disable

Remotely enabling or disabling entry code time zone restrictions.

Remote Automatic Relay Time Zone Enable; Disable

Remotely enabling or disabling automatic relay time zones.

Miscellaneous Operating Instructions

Covers switch inputs, talk time, phone line sharing, PBX, and 10-digit dialing.

Switch Input 1 & 2 Operation

How switch inputs can be programmed to activate relays or dial numbers.

Phone Line Sharing for Multiple Telephone Entry Systems

Guidelines for connecting multiple systems to a single phone line.

Connection to a PBX

Instructions for connecting the system to a PBX telephone system.

Areas with 10-digit Dialing

Configuration for areas requiring 10-digit dialing.

SECTION 5 - MAINTENANCE

Replacement Parts

Lists available replaceable parts for the system.

Troubleshooting

Guidance for diagnosing and resolving common system problems.

Accessories

Lists optional accessories such as surge suppressors and adapter plates.

SECTION 6 - LOG TABLES

Log Tables

Tables for recording programmed system settings and resident information.

Residents Information

A table for logging resident names, directory codes, and phone numbers.

RESIDENT INSTRUCTIONS

Guest Communication

Instructions for guests on how to contact residents and gain access.

Granting or Denying Access to your Guest

Explains how residents grant or deny access via phone.

Call Waiting

Information about call waiting and its impact on system use.

Privacy

Options for managing resident privacy in the directory.

Access Code

Instructions for using an access code for door/gate entry.

DKS 1802 Specifications

General IconGeneral
TypeVideo Intercom System
Display7-inch TFT LCD
Resolution800 x 480
CameraColor CMOS
Night VisionInfrared LEDs

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