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DKS 1802 - User Manual

DKS 1802
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UL Listed
Copyright 2009 DoorKing, Inc. All rights reserved.
Copyright 2014 DoorKing, Inc. All rights reserved.
Date Installed:
Installer/Company Name:
Phone Number:
Leave Manual with Owner
Circuit Board
Serial Number
and Revision Letter:
Flush Mount
Surface Mount
Installation/Owner’s Manual
Model 1802 & 1802EPD
Model 1802 & 1802EPD
Model 1802 & 1802EPD
Use this manual for circuit board 1862-010 Revision L or higher.
Control a main entry point plus an additional entry point.
Telephone Entry System
1802
1802
1802
1802EPD
1802EPD
1802EPD
Electronic Programmable Directory
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1802-065-D-10-14

Table of Contents

Questions and Answers

  • J
    Jaclyn RyanSep 5, 2025
    Why are FIVE-digit entry codes not working on my DKS 1802 Intercom System?
    • N
      Neil ChavezSep 5, 2025
      If FIVE-digit entry codes are not working on your DKS Intercom System, check these possible causes: * Make sure you are pressing “#” first. * The entry code may be time zone restricted. Try reprogramming the time zone or turning it off.
  • S
    Susan FosterSep 3, 2025
    Why are FOUR-digit entry codes not working on my DKS 1802?
    • P
      Pamela MeyerSep 3, 2025
      If FOUR-digit entry codes are not working on your DKS Intercom System, consider the following: * Ensure you are pressing “#” first. * The entry code might be time zone restricted; reprogram the time zone or turn it off. * The entry code might have been a FLASH entry code that is no longer valid.
  • V
    Victor WilsonSep 1, 2025
    Why is there ringing or howling from the speaker of my DKS 1802?
    • J
      Joseph WrightSep 1, 2025
      If you are experiencing ringing or howling from the speaker of your DKS Intercom System, it could be due to: * Feedback being improperly adjusted. * The volume being set too high.
  • F
    fleblancAug 31, 2025
    Why does the door strike or gate operator hold open on my DKS 1802?
    • J
      jamescannonAug 31, 2025
      If the door strike or gate operator on your DKS Intercom System is holding open, it could be due to: * The auto relay time zone being enabled. You can turn this feature off or reprogram the time zone. * The system receiving a hold open command. Call the system and press the tone deactivate relay number.
  • G
    Gina WalkerAug 29, 2025
    Why does my DKS Intercom System emit a long tone and cancel programming?
    • P
      patelrobertAug 29, 2025
      If your DKS Intercom System emits a long tone and cancels programming, it might be due to: * Waiting too long between button presses. * Forgetting to press * first when programming.
  • M
    Michael CastilloAug 28, 2025
    Why will my DKS 1802 Intercom System not answer when called?
    • D
      daniel08Aug 28, 2025
      If your DKS Intercom System isn't answering when called, check these items: * Ensure the ring pin is installed. * Verify that the number of rings to answer isn't set too high and reprogram if necessary. * Check for a bad phone line or insufficient ring voltage.
  • C
    Carol SpencerAug 26, 2025
    What to do if touch-tone 9 will not activate relay on DKS 1802?
    • C
      courtney05Aug 26, 2025
      If touch-tone 9 is not activating the relay on your DKS Intercom System, try these steps: * Re-program the tone-open number to 9. * If your phone emits a short pulse instead of a long tone, press 9 rapidly twice. * Try using a different phone that is known to work. * Lower the speaker volume and readjust the feedback.
  • J
    John GrantAug 25, 2025
    Why does the door strike lock on my DKS 1802 Intercom System?
    • M
      Maureen GutierrezAug 25, 2025
      If the door strike on your DKS Intercom System is locking on, consider these potential causes: * There might be excessive voltage-drop on the 16 VAC line. * The transformer being used may have too low of a VA rating. * The relay strike time might be programmed for too long. You can adjust this setting.

Summary

Important Notices

FCC - United States

FCC compliance and interference information for US users, including registration.

DOC - Canada

Canadian DOC compliance and telecommunications network connection requirements.

General Information

Installation Guidelines

General installation advice, ADA compliance, environmental considerations, and static discharge precautions.

SECTION 1 - INSTALLATION

General Installation Procedures

Basic installation steps, mounting considerations, and wiring requirements.

Remove Components from Enclosure

Step-by-step guide to safely remove components from the enclosure.

Install Enclosure

Instructions for mounting the system's enclosure to various surfaces and posts.

Surface Mount Dimensions

Detailed dimensions and mounting hole specifications for surface mount units.

Flush Mount Dimensions

Detailed dimensions and rough-in box specifications for flush mount units.

Memory Chip Replacement

Procedures for safely replacing the system's memory chip.

Postal Lock Installation

Guide for installing the optional postal lock feature for mail carrier access.

SECTION 2 - WIRING

Wiring Guidelines

Covers power, wire runs, grounding, surge suppression, and ferrite filters.

Terminal Descriptions

Explains the function of each terminal on the circuit board.

Telephone Entry System Wiring and Adjustments

Covers adjustments for speaker, microphone, LCD contrast, and jumpers.

Speaker Volume, Microphone and Feedback

How to adjust audio levels for optimal performance.

Click Sensitivity

Adjusting sensitivity for rotary-dial phone compatibility.

LCD Display Contrast

Instructions for adjusting the LCD display contrast.

Master Code Switch

Explains the function and operation of the master code switch.

Ring Pin Jumper

Describes how the ring pin jumper controls call answering.

Hands Free - Hand Set Jumper

Details jumper settings for hands-free or handset operation.

SECTION 3 - PROGRAMMING

General Programming

Covers system setup like master code, relay times, and talk time.

Phone Number and Directory Code Programming

Procedures for programming phone numbers and directory codes.

Programming Messages and Names (1802 EPD only)

Procedures for programming welcome/instruction messages and resident names.

Entry Code Programming

Setting and managing four-digit and five-digit entry codes.

Time Functions Programming

Configuring time-based operations for relays and entry codes.

SECTION 4 - SYSTEM OPERATING INSTRUCTIONS

General Instructions

Overview of system operation for guests and residents.

Guest Instructions

How guests use the system to communicate and gain access.

Responding to a Guest Call

How residents answer calls and grant/deny access.

Using an Entry Code

Instructions for residents using entry codes for access.

System Administrator

Remote management operations via touch-tone telephone.

Remote Programming (Touch-Tone Phone)

Performing system programming remotely using a phone.

Remote Relay Activation

Activating or deactivating system relays remotely.

Remote Relay Check

Checking the status of relays (e.g., hold open) remotely.

Remote Entry Code Time Zone Enable; Disable

Remotely enabling or disabling entry code time zone restrictions.

Remote Automatic Relay Time Zone Enable; Disable

Remotely enabling or disabling automatic relay time zones.

Miscellaneous Operating Instructions

Covers switch inputs, talk time, phone line sharing, PBX, and 10-digit dialing.

Switch Input 1 & 2 Operation

How switch inputs can be programmed to activate relays or dial numbers.

Phone Line Sharing for Multiple Telephone Entry Systems

Guidelines for connecting multiple systems to a single phone line.

Connection to a PBX

Instructions for connecting the system to a PBX telephone system.

Areas with 10-digit Dialing

Configuration for areas requiring 10-digit dialing.

SECTION 5 - MAINTENANCE

Replacement Parts

Lists available replaceable parts for the system.

Troubleshooting

Guidance for diagnosing and resolving common system problems.

Accessories

Lists optional accessories such as surge suppressors and adapter plates.

SECTION 6 - LOG TABLES

Log Tables

Tables for recording programmed system settings and resident information.

Residents Information

A table for logging resident names, directory codes, and phone numbers.

RESIDENT INSTRUCTIONS

Guest Communication

Instructions for guests on how to contact residents and gain access.

Granting or Denying Access to your Guest

Explains how residents grant or deny access via phone.

Call Waiting

Information about call waiting and its impact on system use.

Privacy

Options for managing resident privacy in the directory.

Access Code

Instructions for using an access code for door/gate entry.

DKS 1802 Specifications

General IconGeneral
TypeVideo Intercom System
Display7-inch TFT LCD
Resolution800 x 480
CameraColor CMOS
Night VisionInfrared LEDs

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