Epson Expression 10000XL User Manual

Solving Problems 79
Where To Get Help
If you are having problems with your scanner, see the contact information in the
section below. If you are having problems with any of the software that came with
your scanner, see page 80.
Epson Technical Support
Epson provides these technical support services:
Internet Support
Visit Epson’s support website at epson.com/support and select your product for
solutions to common problems. You can download drivers and documentation, get
FAQs and troubleshooting advice, or e-mail Epson with your questions.
Speak to a Support Representative
Before you call Epson for support, please have the following information ready:
■ Product name (Epson Expression 10000XL)
■ Product serial number (located on the back of the scanner)
■ Proof of purchase (such as a store receipt) and date of purchase
■ Computer configuration
■ Description of the problem
Then call:
■ U.S.: (562) 276-4382, 6 AM to 6 PM, Pacific Time, Monday through Friday
■ Canada: (905) 709-3839, 6 AM to 6 PM, Pacific Time, Monday through Friday.
Toll or long distance charges may apply.

Epson Expression 10000XL Specifications

Resolution

optical resolution	2400 dpi
maximum resolution with Micro Step Drive technology	2400 x 4800 dpi
interpolated resolution	12, 800 x 12, 800 dpi

Power

voltage	AC 100V-120V, 220V-240V
frequency	50-60Hz
power consumption operating without optional unit	45W
power consumption operating with optional unit	55W
power consumption sleep mode without optional unit	6W

Operating Environment

operating temperature	41ºF to 95ºF (5ºC to 35ºC)
operating humidity	10% to 80% (no condensation)
storage humidity	10% to 85% (no condensation)

Interface and Connectivity

interface	USB 1.1/2.0, IEEE 1394 (FireWire), optional Ethernet
system compatibility	Windows 98SE, 2000 Me, XP; Macintosh OS 9.1 or later

Weight and Dimensions

maximum scan area	12.2" x 17.2" (310mm x 437mm)
width	25.8" (656mm)
depth	18.0" (458mm)
height	6.2" (158mm)
weight	28.7 lb (13 kg approx.)