158 Problem Solver
For users in North America
If you purchased your printer in the United States or Canada,
Epson provides technical assistance 24 hours a day through the
electronic support services and automated telephone services
listed in the following table:
To speak to a technical support representative, dial:
(562) 276-4322 (U.S.), or (905) 709-2170 (Canada), 6
AM to 6 PM,
Pacific Time, Monday through Friday. Toll or long distance
charges may apply.
Before you call, please have the following information ready:
❏ Product name
❏ Product serial number (located on the back of the printer)
❏ Proof of purchase (such as a store receipt) and date of
purchase
❏ Computer configuration
❏ Description of the problem
Service Access
World Wide Web From the Internet, you can reach Epson
Support at http://support.epson.com. At this
site, you can download drivers and other files,
look at product documentation, access
troubleshooting information, and receive
technical advice through e-mail.
Automated Telephone
Services
A variety of automated help services are
available 24 hours a day, seven days a week.
To use these services, you must have a touch
tone telephone and call (800) 922-8911.
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