144 Problem Solver
Printing or printout quality problems
The printer’s page length
settings for the front or rear
tractor do not match the size of
the paper you are using.
Check the page length settings for the
front or rear tractor using the printer’s
default-setting mode. See “Changing
default settings” on page 124.
The printer is on but it doesn’t print.
Cause What to do
The interface cable is broken or
twisted.
Check that the interface cable is not
broken or twisted. If you have another
interface cable, replace the cable and
check whether the printer works
correctly.
The printer is not connected
directly to your computer.
When you use a printer changer, printer
buffer, or a extension cable, the printer
does not print correctly due to the
combination of these devices. Make sure
that the printer works correctly when it
is connected to your computer without
these devices.
The printer driver is not
installed correctly.
Check that the printer driver is installed
properly. If necessary, reinstall the
printer driver.
Paper is jammed or the ribbon
or guard mechanism is stuck.
Turn the printer off, open the printer
cover and remove the jammed paper or
things that are stuck.
The USB setting is incorrect. Confirm the USB setting is correct. See
“Correcting USB Problems” on page 150
for details.
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