EPSON Stylus Pro 7400/7800/9400/9800 Revision B
Troubleshooting Troubleshooting based on Panel Messages 188
SERVICE CALL
NNNNNNNNN
The Service Call errors cannot be remedied by the user. See “3.2.4 Remedies for
Service Call Errors” (p.188) for the information on how to remedy each of the Service
Call errors.
3.2.4 Remedies for Service Call Errors
The Service Call errors are displayed on the LCD panel to inform the user that an error
which requires a service by a service personnel is occurring.
This section explains each of the Service Call errors and the remedies.
SERVICE CALL 00000101
Description
Life end of the CR Motor (includes the Ink Tubes)
Explanation
The number of Carriage movement cycles reached the specified upper limit.
Stylus Pro 7400/7800: 3,700,000 cycles
Stylus Pro 9400/9800: 6,300,000 cycles
If the printer is used continuously ignoring the error, it may cause the following
defective conditions.
The Ink Tubes become cracked causing leakage of ink
Malfunction of the Carriage due to wear of the internal part of the CR Motor
Description Remedy
Service Call
An error that cannot be remedied by the
user is detected.
Life end of a part or unit is detected which,
if it is used continuously, can adversely
affect the printer mechanism.
The printer becomes inoperative due to
unexpected operation or commands.
The printer may be able to recover from the
error by turning the power OFF and back ON.
If the same error occurs again and the printer
cannot be used, troubleshoot the problem and
replace the defective parts or components.
C A U T I O N
Be sure to return the Carriage to its home position when Service
Call errors other than those listed below occur.
CR or PF servo-related errors
CR home position detection error
CPU-related errorData analyzing task error
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