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head. If the problem is still not resolved, try selecting Uni-Direction (Low Speed) as the Print
Direction setting in the Garment Creator 2 software. To repeat printing or to print a job from a USB
memory stick that has already been set to Bi-Direction (High Speed), set Head Move Direction to
Uni-Directional on the preview screen.
• Make sure your ink packs have not expired. For best results, use ink packs before the expiration date
printed on the package (within a year of installation in the printer). Replace expired ink packs with new
ones.
• Make sure you are using genuine Epson ink supply units (ink packs). If you use non-Epson ink packs,
printouts may be faint, or the color of the printed image may be uneven because the remaining ink
level is not correctly detected.
• Shake the ink packs thoroughly before installing them in the printer. To maintain optimum print quality,
remove and shake the installed White ink pack at the start of every working day or when a message is
displayed. Shake the color ink packs once a month.
• Compare the printed result with the image on your computer screen. Since monitors and printers
produce colors differently, printed colors and screen colors do not always look the same.
• Make sure that the printer cover is closed during printing.
• Check the ink levels on the LCD screen. Replace any ink packs that are low on ink.
• If image quality varies even though the printing conditions do not change, it may be caused by the
printer's sensor reacting to an uneven media surface, or if the media surface has slack or creases. Try
reloading the media so that is flat. If the problem persists, do the following:
1. Set Platen Gap to Manual.
2. Check that the spacers you are using and the platen height are appropriate for the type of media
you are using.
3. Add or remove spacers and change the platen height, as necessary.
4. Load the media you want to use on the platen.
Note: Load it so that it is flat with no slack or creases on the media surface.
5. Press the moveable base button to move the platen inside the printer.
6. Check the LCD screen and do the following:
• If you see a message that says the media surface is too high, go to the next step.
• If the Home screen is displayed, press the moveable base button to move the platen forward,
loosen the platen gap fixing lever and then move the lever to the left by one notch on the scale.
Tighten the fixing lever, secure the platen gap lever, and then press the moveable base button
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