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Determining the Height of the Platen
The printer is equipped with a sensor that determines the height of the media surface loaded on the
platen, and the printer automatically adjusts to the optimum print head height (platen gap) for printing.
To use this function, you need to optimize the platen height for the type of platen you are using and the
thickness of the media you are loading. See these sections to optimize the platen height.
Note: Always perform platen height optimization when using the printer for the first time or when
changing between media with different thicknesses or different platen types.
Checking Spacer Combinations and Platen Height (Scale)
Registering and Using Media Settings
Parent topic: Loading a T-shirt
Checking Spacer Combinations and Platen Height (Scale)
Check the spacer combination and platen height (position of the scale on the platen gap lever) and make
sure they are appropriate for the thickness of the media you are using.
Note: When loading media flat onto the platen (with both the front and back of the T-shirt on top of each
other), check the thickness of the front and back of the shirt.
When the media thickness is up to 0.08 in (2 mm):
A typical T-shirt or polo shirt is about 0.08 inch (2 mm) in thickness.
• If you are using a standard or a hanger platen, use both spacers A and B, and set the scale for the
platen gap lever to position P.
• If you are using the sleeve platen or the medium-grooved platen, use only spacer B and set the platen
gap lever to position P.
Note: If a message appears about the media surface height when printing is started, either the media is
incorrectly loaded or the thickness of the media exceeds 0.08 in (2 mm). If the message continues to
appear after reloading the media, see the section below.
When the media thickness is 0.08 in (2 mm) or more, or if you are not sure:
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