Problems when Sending and Receiving Faxes
Related Information
& “Cannot Send or Receive Faxes” on page 203
& “Cannot Send Faxes” on page 204
& “Cannot Send Faxes to a Specic Recipient” on page 205
& “Cannot Send Faxes at a Specied Time” on page 205
& “Cannot Receive Faxes” on page 205
& “Sent Fax Quality Is Poor” on page 206
& “Faxes Are Sent at the Wrong Size” on page 206
& “Received Fax Quality Is Poor” on page 206
& “Received Faxes Are Not Printed” on page 207
Cannot Send or Receive Faxes
❏ Use Check Fax Connection on the control panel to run the automatic fax connection check. Try the solutions
printed on the report.
❏ Check the Line Type setting. Setting to PBX may solve the problem. If your phone system requires an external
access code to get an outside line, register the access code to the printer, and enter # (hash) at the beginning of a
fax number when sending.
❏ If a communication error occurs, change the Fax Speed setting to Slow(9,600bps) on the control panel.
❏ Check that the telephone wall jack works by connecting a phone to it and testing it. If you cannot make or
receive calls, contact your telecommunication company.
❏ To connect to a DSL phone line, you need to use a DSL modem equipped with a built-in DSL lter, or install a
separate DSL lter to the line. Contact your DSL provider.
❏ If you are connecting to a DSL phone line, connect the printer directly to a telephone wall jack to see if the
printer can send a fax. If it works, the problem may be caused by the DSL lter. Contact your DSL provider.
❏ Enable the ECM setting on the control panel. Color faxes cannot be sent or received when ECM is
o.
❏ To send or receive faxes using the computer, make sure that the printer is connected using a USB cable or a
network, and that the PC-FAX Driver have been installed on the computer. e PC-FAX Driver is installed
together with FAX Utility.
User's Guide
Solving Problems
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