2 CEM3 User Manual
Help from ETC Technical Services
If you are having difficulties, your most convenient resources are the references given in this
user manual. To search more widely, try the ETC website at etcconnect.com or the Dimming
and Networking Systems page at community.etcconnect.com.
If none of these resources are sufficient, contact ETC Technical Services directly at one of the
offices identified below. Emergency service is available from all ETC offices outside of normal
business hours.
When calling for help, please have the following information handy:
• Product model and serial number (located on the bottom of the CEM3)
• Installation type
• Other components in your system (Unison
®
, other consoles, etc.)
Americas United Kingdom
ETC, Inc. ETC Ltd
Technical Services Department Technical Services Department
3031 Pleasant View Road 26-28 Victoria Industrial Estate
Middleton, WI 53562 Victoria Road,
800-775-4382 (USA, toll-free) London W3 6UU England
+1-608 831-4116 +44 (0)20 8896 1000
service@etcconnect.com service@etceurope.com
Asia Germany
ETC Asia ETC GmbH
Technical Services Department Technical Services Department
Room 1801, 18/F Ohmstrasse 3
Tower 1, Phase 1 Enterprise Square 83607 Holzkirchen, Germany
9 Sheung Yuet Road +49 (80 24) 47 00-0
Kowloon Bay, Kowloon, Hong Kong techserv-hoki@etcconnect.com
+852 2799 1220
service@etcasia.com
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