Error Message (red) / Symptom (black) Flowchart
Packaging
231 Missing part
232 Damaged part
233 Damaged box
239 Other packaging issues
Bumpers and Sensors
241 Bumper disconnected
Bumper pressed
No wire signal
Wire too close / Move from wire
Thermistors fail.
Docking problem
Check P. Switch
3.2.9.2
242 3.2.9.1
243
3.2.10.1
244 3.2.10.2
245 3.1
246 Bumper sounds without reason
3.2.9.3
247 Bumper is not responding 3.2.9.4
249 Other sensors issues
Docking Station
251
3.1
252 3.1
253
Does not leave the Docking Station on time
3.2.11.1
254
Does not detect the Docking Station contacts
3.2.11.2
259 Other Docking Station issues
The symptom can be defined by either an error message displayed on the Robomower LCD
or by a customer observation when the user observes something, which causes dissatisfaction.
If an error message appears on the LCD the error message is the symptom. In all other cases
the symptom code should be derived from the observation made by the customer.
The customer observations codes are divided into functional groups according to
Robomower sub-systems, i.e. Power Pack & Charging, Manual Controller, Mowing system, and
so on. For each sub-system, possible failures are listed. In addition, each sub-system has a code
for ‘Other issues’ in case there is no code for a specific problem/failure.
6.1.2.2 Failure Code
The Failure Code identifies the root cause for the problem described in the Customer
Observation Code. The failure code should be entered by a service technician upon completion
of the problem analysis, repair and verification that the problem was resolved.
Two items define the Failure code:
Section code (column “B”)
Defect code (column “C”)
As can be seen in the table on the next pages:
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