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Appendix B – Claimed Time
The time claimed is the time required to repair the unit. This time includes the diagnostics
time needed to identify the problem, the Test time (see chapter 5.1 in the Service Guide) that
should be performed after any service routine was performed on the unit and the repair time
required to replace/repair the faulty part by the service/dealer.
The following formula describes the total time claimed calculation:
Diagnostics Time + Repair Time + Test Time = Time Claime
The Time Claimed should be taken from the table shown in appendix 1 – the second spreadsheet ‘Parts List
& Cost & Time’ in the excel file (‘Warranty claim form 2004).
Below are some clarifications for the table (appendix 1) and the time claimed calculation:
Diagnostics time is divided into three different time levels, 5, 10 and 15 minutes, based on an
average time required to identify a problem before starting any repair activity on the unit.
Repair Time should be taken from the table in appendix 1 in this document.
When calculating the total repair time for internal procedures, where the cover is removed, 20
minutes are added to cover the time of the removing and returning the cover.
Test Time is divided into three different time levels, 5, 10 and 15 minutes, based on an
average time required to test the unit after the problem was fixed.
Total time claimed (part 1) + Repair Time (part 2) = Total Time Claimed
Claim with more than one faulty parts inside the mower
If it is required to replace more than one part during internal repair, where the cover is removed,
the claimed time should be calculated as following:
Example
The customer is complaining about faulty mowing system.
During the service it was found that the Main Board and one of the mowing units are faulty.
When calculating the claimed time, take the ‘Total claimed time’ of part number 1 (Main Board)
from the table, which is 60 minutes and add the repair time of part number 2 (Mowing unit),
which is 10 minutes.
In total the claimed time for the above claim is 70 minutes (60+10).
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