Problem Solving
442
Problem Solving
15
The touch
screen is too
dark.
Is the screen brightness too
low?
Adjust the screen brightness on the
[Screen Brightness] screen.
z
Refer to "Adjusting Screen Brightness" (P.40).
Unable to print,
or unable to
copy.
Is a message displayed on
the touch screen?
Follow the instructions displayed to
resolve the problem.
Is the power cord
disconnected from the
machine?
Switch the main power and power off,
and then firmly plug the power cord into
the connector of the machine and power
outlet. Then switch the main power and
power on.
z
Refer to "Product Overview" > "Power Source" in
the User Guide.
Paper is not fed
from Tray 5.
Is the specified size paper
loaded in the tray?
Follow the instructions displayed to load
paper of correct size, and then try again.
z
Refer to "Loading Paper in Tray 5 (Bypass)" (P.60).
Unsatisfactory
print quality.
A probable cause is an
image defect.
Resolve the problem by referring to
"Image Quality Trouble".
z
Refer to "Image Quality Trouble" (P.446).
Unable to print
text correctly.
(Text is
garbled.)
Non-standard fonts are
used for printing.
Check the application or print driver
settings. If PostScript (optional) is being
used, download the required fonts.
Unable to insert
or remove a
paper tray.
Did you open a cover or
turn the machine off during
printing?
Do not forcibly insert or remove the paper
tray. Switch off the power. In a few
seconds, switch on the power. When the
machine is ready to receive data, insert or
remove the paper tray.
Unable to copy
with the
specified size.
Is the document glass or
the document cover dirty?
Clean the document glass and the
document cover.
z
Refer to "Cleaning the Document Cover and
Document Glass" (P.84).
Is the document a
transparent type such as a
transparency film?
Place the document on the
documentglass, and place a white sheet
on top of the document when copying.
Is the document in the
correct position?
Load the document correctly.
z
Refer to "Copy" > "Copying Procedure" in the User
Guide.
Is the document loaded
correctly?
Symptom Cause Remedy