Trouble during Faxing
459
Problem Solving
15
Unable to
communicate
(general fax)
When calling from an
abbreviated telephone
number, an external access
number is appended.
When calling from an abbreviated
telephone number to an external line, an
external access number such as "0" may
be registered for the abbreviated
telephone number. Confirm the telephone
number of the receiver on the
Transmission Report - Job Undelivered.
You are using a feature
such as the Polling feature
that is not supported by
the destination fax.
Confirm whether the destination fax
supports the feature.
The Authentication/
Accounting feature is
being used and the fax is
being sent directly from
the computer.
When the Authentication/Accounting
feature is used and you send a fax directly
from the computer, you must set the user
ID and passcode registered on the
machine to the fax driver.
z
For details on the Authentication/Accounting
feature, refer to "Authentication and Accounting
Features" (P.409). For details on how to directly
send a fax from the computer, refer to "12
Computer Operations" > "Sending Fax" in the User
Guide.
Unable to
communicate
(IP fax (SIP))
The IP address is incorrect. Set a correct IP address, subnet mask, and
gateway address on the machine.
The SIP user name is
incorrect.
Set a correct SIP user name in the
machine.
The correct IP address of a
SIP server is not set in the
machine.
Set a correct IP address of the SIP server
on the machine.
The specified SIP server in
a network is not active.
Consult your network administrator on
the SIP server condition.
Registration of the
machine information to a
SIP server failed.
Turn the machine off and then on.
Symptom Cause Remedy
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