7.2 Required Information for Inquiries
Before contacting your maintenance engineer when trouble occurs, prepare the information that is shown
below. For details on the maintenance service, refer to "6.2 Maintenance Service" (page 58).
● The Model Name and the Serial Number of the ETERNUS DX
This information can be checked by using a device ID label, ETERNUS Web GUI, or ETERNUS CLI.
MODEL. ETxxxxx
SERIAL. xxxxxxxxxx
CLI> show enclosure-status
Storage System Name [ETERNUS DX500 S3]
Enclosure View
Model Upgrade Status [Not Upgraded]
Model name
Serial number
Serial Number [xxxxxx]
Model Name [ETxxxxxx]
:
ETERNUS CLI ("show enclosure-status" command)
Model name
Serial number
Device ID label
Model name - Serial number
ETERNUS Web GUI screen
● Details About the Trouble, Any Actions Taken, and the Results of These Actions
● The Devices that are Connected to the ETERNUS DX
•
The models of the server and network devices
•
The power synchronized unit model
•
The UPS model
● Log/dump Information of the ETERNUS DX
When your maintenance engineer asks for the log/dump information of the ETERNUS DX, obtain the required
log/dump information using the log/dump collection function of ETERNUS Web GUI.
For details on obtaining the log/dump information, refer to "Web GUI User's Guide (Settings)".
Chapter 7
Troubleshooting
7.2 Required Information for Inquiries
65
FUJITSU Storage ETERNUS DX500 S3/DX600 S3 Disk storage system Operation Guide (Basic)
Copyright 2014 FUJITSU LIMITED
P3AM-7742-04ENZ0
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