Troubleshooting and tips
Smart Card reader is not recognized
Cause
Troubleshooting
Smart Card inserted incorrectly. ► Make sure you have inserted your Smart
Card into the Smart Card reader with
the chip facing upwards / downwards
(device-dependent).
► Check whether the Smart Card you are
using is supported. Yo ur Smart Card must
comply with the ISO standard 7816-1, -2,
-3 and -4.
SmartCard PIN forgott
en
Cause
Troubleshooting
PIN forgotten ► If you work in a network, contact your
system administrator, who can unlock your
Tablet PC using a s upervisor PIN.
User and/or supervisor Smart Card lost
Cause
Troubleshooting
User and/or supervisor Smart Card lost ► If you have lost your user Smart Card, you
can continue working with the supervisor
Smart Card an d initialize a new user Smart
Card.
► If you have los
t the supervisor Smart Card,
you can also c
ontinue working, bu t you no
longer have a
ll rights and cannot initialize
another sup
ervisor Smart Card.
► If you have lost both Smart Cards, you
cannot boot your system. Please c ontact our
customer service center. You must provide
proof of ownership for th e device. The
customer service center will then refer you
to ou r service partner, who will unlock your
device (for a charge).
SmartCard lost
Cause
Troubl
eshooting
SmartCard lost. ► If you work in a network, contact your
system administrator, who can boot your
Tablet PC with a s upervisor S ma rtCard.
74 Fujitsu
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