264
Chapter 16: Troubleshooting
www.gateway.com
Troubleshooting
CD or DVD drives
Your notebook does not recognize a disc or the drive
■ The disc may not be seated correctly in the tray. When you place a disc
on the tray, make sure that you press the disc firmly onto the spindle so
the retainers hold the disc in place.
■ Make sure that the disc label is facing up, then try again.
■ If you are trying to play a DVD, make sure that you have a DVD drive.
See “Identifying drive types” on page 87 for more information.
■ Try a different disc. Occasionally discs are flawed and cannot be read by
the drive.
■ Some music CDs have copy protection software. You may not be able to
play these CDs on your notebook.
■ Your notebook may be experiencing some temporary memory problems.
Shut down and restart your notebook.
■ Clean the disc. For more information, see “Cleaning CDs or DVDs” on
page 266.
An audio CD does not produce sound
■ Make sure that the CD label is facing up, then try again.
■ Some music CDs have copy protection software. You may not be able to
play these CDs on your notebook.
■ Make sure that the volume control on your notebook is turned up. For
more information, see “System key combinations” on page 24.
■ Make sure that the Windows volume control is turned up. For more
information, see “Adjusting the volume in Windows XP” on page 74 and
“Adjusting the volume in Windows 2000” on page 77.
■ Make sure that Mute controls are turned off. For more information about
the mute setting, see “System key combinations” on page 24 or “Adjusting
the volume in Windows XP” on page 74 and “Adjusting the volume in
Windows 2000” on page 77.
■ Make sure that headphones are not plugged into the headphone jack. For
the location of the headphone jack, see “Right side” on page 4.
To Next Page
Loading...
Need help?
General
