Getac Notebook computer User Manual

Troubleshooting 8-7
Hard Disk Drive Problems
The hard disk drive error message appears on the screen.
z The hard disk drive has defects. Ask your dealer for help.
The hard disk drive operations seem slow.
z The data files stored on the hard disk drive may be fragmented. Use a
tool such as Window’s Disk Defragmenter to defragment the files.
The hard disk drive in-use indicator glows without blinking.
z The data files stored on the hard disk drive may be fragmented. Use a
tool such as Window’s Disk Defragmenter to defragment the files.
Keyboard, Mouse, and Touchpad Problems
The keyboard does not respond.
z Try connecting an external keyboard. If it works, contact an
authorized dealer, as the internal keyboard cable might be loose.
The numeric keypad is disabled.
z Make sure that the Num Lock is switched on. (Check if the Num Lock
Indicator
glows or not.)
The external keyboard does not work.
z Make sure that the keyboard cable is properly connected.
The USB mouse does not work.
z Make sure that the mouse cable is properly connected.
The touchpad does not work, or the pointer is difficult to control
with the touchpad.
z Make sure that the touchpad driver is correctly installed.
z Make sure that the touchpad is clean.

Getac Notebook computer Specifications

General

Brand	Getac
Model	Notebook computer
Category	Laptop
Language	English