Gilson GX-271 - Return Procedure

Gilson GX-271 Liquid Handler User’s Guide 5-7
Troubleshooting 5
Repair and Return Policies
Return Procedure
Contact your local distributor’s Customer Service Department to obtain authorization before returning any Gilson equipment.
To return a piece of equipment:
• Carefully pack the unit to prevent damage in transit. Check with your distributor regarding proper method of shipment. No
responsibility is assumed by Gilson or your distributor for damage caused by improperly packaged instruments. Indicate the
authorization on the carton and on the packing slip.
• Always insure for the replacement value of the unit.
• Include a description of symptoms, your name, address, phone number, and purchase order to cover repair costs, return and
shipping charges, if your institution requires it.
Unit End-of-Life
When a unit reaches the end of its useful life, refer to www.gilson.com for directions and information about the
end-of-life policy. This is in accordance with the European Union Directive 2002/96/EC on Waste Electrical and
Electronic Equipment (WEEE).