8-2 GTECH Technical Training and Support Services
Troubleshooting Steps for FST’s
Problem Action
Printing
In
correctly
Colored stripe on the
receipt
1. Check the paper level.
2. If paper is low, change th
e paper. Refer to
“Loading Paper” on page 3-6.
3. Clean the Top-of-Form / Paper Low sensor
w
ith 91% isopropyl alcohol and cotton swabs.
See “Cleaning the Top-of-Form/ Paper Low
Sensor” on page 9-3.
4. Swap the printer.
Print is light or spotty 1. Make sure the paper is loaded correctly
. Refer
to “Loading Paper” on page 3-6.
2. Ensure the use of the recommended thermal
receipt paper
.
3. Swap the printer.
Vertical column of
print is missi
ng
Swap the printer
Receipt does not come
all of
the way out
1.Open the receipt cover and clear any jammed
paper. Refer to “Clearing a Paper Jam” on page
8-10).
2. Swap the printer.
Printer starts to print,
but stops while the
r
eceipt is being
printed
1.Open the receipt cover and clear any jammed
paper. Refer to “Clearing a Paper Jam” on page
8-10).
2. Swap the printer.
Receipt is not cut 1. Open the receipt cover and clear any jammed
paper
. Refer to “Clearing a Paper Jam” on page
8-10).
2. Swap the printer.
One side of receipt is
missing
Swap the printer.
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