38
13. Rectifying malfunctions
The activities in this chapter may be carried out only by a physician or a qualified person�
Description Possible causes Measures
Device cannot be switched on The rechargeable battery is
completely empty�
Connect the power supply cable in order to
charge the battery� Charge status display shown
on the left of the touchscreen�
The battery does not charge�
The power supply symbol
is not displayed although
the power supply cable is
connected�
The power supply cable is
defective or not properly
connected�
Carefully insert the power supply cable again
and check for correct function�
If the error remains:
Please send back for service�
The power supply or the battery
is defective�
Error message: Possible causes Measures
Battery discharged The rechargeable battery is
almost empty�
Connect the power supply cable in order to
charge the battery� Charge status display shown
on the left of the touchscreen�
Tube blocked Kink in the tube system Remove the kinks
There is a blockage at the
connection points�
Check the connections� Change the exudate
canister if necessary�
Automatic switch-off The rechargeable battery is
empty�
Connect the power supply cable in order to
charge the battery�
Charge status display shown on the left of the
touchscreen�
Exudate canister full The exudate canister is full� Change the exudate canister�
Leakage The wound dressing has a leak� Check the wound dressing for leaks and replace
if necessary�
There is a leak in the connection
between the negative pressure
unit and the exudate canister�
Check the connection between the negative
pressure unit and the exudate canister� Change
the exudate canister if necessary�
Battery service life exceeded The battery must be replaced� Please contact HARTMANN Customer Service�
IFU_4095080_0302884_190824_EN.indd 38IFU_4095080_0302884_190824_EN.indd 38 19.08.24 12:3119.08.24 12:31
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