Page 5-8 December 2016
System Overview - Troubleshooting PLT-01668, Version: 1.2
# 110
Card Jam/Align
error
A card is
jammed in the
print station or
card flipping
area of the
printer.
Clear the jam. Press the Pause
button to continue.
# 111
Head Loading
An
unrecoverable
error has
occurred
during
printing.
Reset the printer and try again. If this problem persists, call for
technical assistance.
# 112
Card Jam/Align
error
A card is
jammed in the
print station or
card flipping
area of the
Printer.
Clear the jam. Press the Pause
button to continue.
# 128
# 170
Calibrate Ribbon
The print
ribbon sensor
is out of
calibration or
has failed.
Calibrate the ribbon sensor.
Check for material blocking sensor and try again.
# 131
Flipper
Jam/Home Error
A card has
become
jammed in the
printer’s
flipper table.
The flipper
failed to
position
properly while
aligning a card
or flipping a
card.
Clear any cards in the flipper table, using the buttons to move the card
out.
Resume printing.
Reset the printer and retry. If problem persists call for technical
assistance.
# 136
Secure Guard
Print Disabled
Printing is
disabled by
SecureGuard
until a
password is
received.
Reset the printer and retry.
If the problem persists, call for technical assistance.
# 139
Please Remove
Ribbon
Ribbon needs
to be removed.
Reset the printer and retry.
If problem persists, call for technical assistance.
Error Message Cause Solution
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