Network Video Recorder User Manual
219
If not, please contact the engineer from Hikvision to do the further process.
● No record file found in the device local HDD, and prompt “No record file found”.
Possible Reasons:
− The time setting of system is incorrect.
− The search condition is incorrect.
− The HDD is error or not detected.
Step 1 Verify the system time setting is correct.
Go to Menu>System>General, and verify the “Device Time” is correct.
Step 2 Verify the search condition is correct.
Go to playback interface, and verify the channel and time are correct.
Step 3 Verify the HDD status is normal.
Go to Menu>Storage>Storage Device to view the HDD status, and verify the HDD is detected
and can be read and written normally.
Step 4 Check if the fault is solved by the above steps.
If it is solved, finish the process.
If not, please contact the engineer from Hikvision to do the further process.
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