9.3 Troubleshooting
92
If damage is suspected, check the "Before requesting repairs" section before con-
tacting your dealer or Hioki representative.
9.3 Troubleshooting
Before requesting repairs
Problem Symptom Probable Causes Remedies and References
The LR5000 Utility Program
cannot be installed.
• The computer operating envi-
ronment may be incompatible.
• The installation procedure may
be incorrect.
Check the operating environment re-
quirements, and try installing in (an-
other) compatible computer.
See: "LR5000 Utility Program Oper-
ating Requirements" (p.21)
Refer to the installation procedure,
and try again.
Pay particular attention to the follow-
ing:
• Be sure to log in with an Adminis-
trator account.
• Before installing, be sure to close
any applications running on the
computer.
• If the installation screen does not
appear, execute
X:\English\Setup.exe.
See: "Installation Procedure" (p.21)
No measured value is dis-
played.
• The sensor plug is inserted
incorrectly.
• The sensor plug is not inserted
all the way in.
The maximum and minimum val-
ues are not displayed when the
recorded data count is 0.
Verify the correct plug orientation,
and insert it as far as possible.
If the values are not displayed despite
these measures, the sensor and log-
ger need to be inspected and re-
paired.
Please contact your dealer or Hioki
representative.
See: "Requesting repairs" (p.91)
[ERROR] is displayed when this
(faulty) data is imported by the
LR5000 Utility Program.
The display is blank. Power save is enabled.
Press any button or send a communi-
cation signal to turn on the display.
See: "1.2 Part Names/Functions
and Display Indicators" (p.12)
The battery is depleted too
quickly.
• The battery supplied with the
logger is still being used.
• A zinc-manganese battery is
being used.
Install a new AA-size (LR6) alkaline
battery.
See: "2.1 Installing (or Replacing)
the Battery" (p.17)
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